Co-author and editor: Boyle, Stern, Ayers, Health Care Executives Guide to Urgent Care Centers and Freestanding EDs (2nd Edition), HealthLeaders Media, 2018.
Co-author and editor: Blackwell, Williams, Ayers, Consumer Driven Health Care, Atlas Books, 2005.
Contributor and editor, Consumer Behavior (10th Edition), Thomson South-Western, 2005.
Co-author and editor, Consumer Behavior 10th Edition Instructors Manual, Thomson South-Western, 2006.
Fundamentals of Urgent Care Billing, Urgent Care Journal, October, 2006.
Fair Pricing for Self Pay Patients, Urgent Care Journal, December, 2006.
Ways to Improve Cash Flow, Urgent Care Journal, January/February, 2007.
Urgent Care Update: Conference Recap, Urgent Care Journal, June, 2007.
Boosting Revenue by Working Harder—or Smarter?, Journal of Urgent Care Medicine, February, 2008.
Playing to Win: Maximizing Profits in Urgent Care, Journal of Urgent Care Medicine, April, 2008.
Minding Your (Urgent Care) Ps and Qs, Journal of Urgent Care Medicine, June, 2008.
Managing Wait Times for Greater Customer Satisfaction, Journal of Urgent Care Medicine, September, 2008.
The Front Office: Window to Your Practice, Journal of Urgent Care Medicine, November, 2008.
Making a Case for Hospital Urgent Care, Journal of Urgent Care Medicine, January, 2009.
Getting the Word Out: An Introduction to Urgent Care Advertising, Journal of Urgent Care Medicine, March, 2009.
Putting Patients First: Redefining Quality in the Patient Experience, Journal of Urgent Care Medicine, May, 2009.
Creating a Web Presence to Raise Awareness of Urgent Care, Journal of Urgent Care Medicine, July/August, 2009.
Utilizing Social Media to Drive Visits to Your Website and Urgent Care Center, Journal of Urgent Care Medicine, October, 2009.
Building Urgent Care Referral Relationships: Pharmacies and Retail Host Clinics, Journal of Urgent Care Medicine, January, 2010.
Building Urgent Care Referral Relationships Part 2: EDs, PCPs and Specialists, Journal of Urgent Care Medicine, February, 2010.
Protecting the Urgent Care Center from Sexual Harassment Claims, Journal of Urgent Care Medicine, April, 2010.
This article won a 2011 Gold Award for “Best How to Article” from the American Society of Healthcare Publication Editors (ASHPE).
Agencies Can Extend Clinical Recruiting and Staffing Capabilities, Journal of Urgent Care Medicine, July/August, 2010.
Getting Paid: Ten Steps to Reducing Accounts Receivable, Journal of Urgent Care Medicine, January, 2011 (Web Exclusive).
Competitive Analysis to Stand Above the Crowd, Journal of Urgent Care Medicine, April, 2011.
Enhancing Profits With Immigration Physicals, Journal of Urgent Care Medicine, May, 2011.
Take Patient Satisfaction to the Next Level, Journal of Urgent Care Medicine, October, 2011.
Motivate Your Front-line Staff with Enlightened Leadership, Journal of Urgent Care Medicine, January, 2012.
Workplace Bullying and its Cost to the Urgent Care Operation, Journal of Urgent Care Medicine, March, 2012.
Workplace Gossip in Urgent Care: The Impact of Toxic Talk, Journal of Urgent Care Medicine, June, 2012.
Five Federal Regulations Urgent Care Operators Need to Know (Part One), Journal of Urgent Care Medicine, July/August, 2012.
Five Federal Regulations Urgent Care Operators Need to Know (Part Two), Journal of Urgent Care Medicine, September, 2012.
Wear Your Brand: Increasing Awareness of Your Urgent Care Center, Journal of Urgent Care Medicine, November, 2012.
Making the Most of Locum Tenens in Your Urgent Care, Journal of Urgent Care Medicine, December, 2012.
Understanding the Occupational Medicine Landscape, Journal of Urgent Care Medicine, January, 2013.
Offering Wi-Fi in the Urgent Care Center, Journal of Urgent Care Medicine, February, 2013.
Language Interpretation Services in the Urgent Care Center, Journal of Urgent Care Medicine, March, 2013.
Dealing with Employee Termination: Smart Strategies for Optimizing Your Team, Journal of Urgent Care Medicine, April, 2013.
Establishing Your Online Presence: Website Basics for Urgent Care Operators, Journal of Urgent Care Medicine, May, 2013.
Protecting Your Center Against Robbery, Journal of Urgent Care Medicine, July, 2013 (Web Exclusive).
Blended Clinics: More Than Just a Passing Fancy, National Association of Occupational Health Professionals Visions, Fall 2013, Volume 24.
Achieving Consistency and Scalability in Urgent Care Operations, Journal of Urgent Care Medicine, October, 2013.
Post-Visit Follow-up Calls: Improving Patient Satisfaction, Center Profitability and Clinical Outcomes, Journal of Urgent Care Medicine, November, 2013.
Improving Urgent Care Profitability Through Medical Supply Management and Accounting, Journal of Urgent Care Medicine, December, 2013.
Understanding the Freestanding Emergency Department Phenomenon, Journal of Urgent Care Medicine, February, 2014.
Expert Perspectives on Grassroots Marketing in Urgent Care, Journal of Urgent Care Medicine, March, 2014.
Marketing Strategies: School, Sports and Camp Physicals, Journal of Urgent Care Medicine, April, 2014.
An Urgent Care Operator's Guide to Hiring and Managing a Lawyer, Journal of Urgent Care Medicine, June, 2014.
Telemedicine's Impact on Urgent Care: What You Need to Know, Journal of Urgent Care Medicine, July, 2014.
Pros and Cons of Sale-Leaseback Financing for Urgent Care, Journal of Urgent Care Medicine, August, 2014 (Web Exclusive).
Psychiatric Treatment as an Urgent Care Model, Journal of Urgent Care Medicine, September, 2014.
Head in the Game: Cultivating the Mindset of a Successful Urgent Care Operator, Journal of Urgent Care Medicine, October, 2014.
Practical Considerations for Urgent Care Holiday Hours, Journal of Urgent Care Medicine, October, 2014 (Web Exclusive).
The Role of Urgent Care in an Integrated Delivery System: Insights from Kaiser Permanente, Journal of Urgent Care Medicine, November, 2014.
A Return on Investment Approach to Urgent Care Marketing, Journal of Urgent Care Medicine, December, 2014.
Developing an Inclement Weather Policy for Your Urgent Care Center, Journal of Urgent Care Medicine, January, 2015 (Web Exclusive).
A Process Approach to Differentiating Your Urgent Care Brand by Ensuring that Patients Leave Satisfied, Journal of Urgent Care Medicine, February, 2015.
This article won a 2015 Bronze Award for “Best How to Article” from the American Society of Healthcare Publication Editors (ASHPE).
Practice Velocity Press Release: https://www.practicevelocity.com/blog/alan-ayers-earns-national-award-article-jucm/
Image Check: Impact of Employee Appearance on the Patient Experience, Journal of Urgent Care Medicine, March, 2015.
The Great Flu Shot Conundrum, Journal of Urgent Care Medicine, March, 2015 (Web Exclusive).
Recognizing Employee Disengagement--And Taking Steps to Re-Engage; Journal of Urgent Care Medicine, April, 2015.
Converting Occupational Medicine Patients to Urgent Care; National Association of Occupational Health Executives Visions, April, 2015.
Six Elements of a Winning Patient Experience, Journal of Urgent Care Medicine, May, 2015.
Pharmacists With Prescribing Priviledges: A New Class of Medical Practitioner, Journal of Urgent Care Medicine, May, 2015 (Web Exclusive).
The Role of Urgent Care in an Integrated Care System: Insights from Intermountain Healthcare, Journal of Urgent Care Medicine, June, 2015.
Implications of Patients Recording Provider Encounters, Journal of Urgent Care Medicine, July, 2015.
Concussion Care Adds Value to an Urgent Care School, Sports and Camp Physical Program, Journal of Urgent Care Medicine, July, 2015 (Web Exclusive).
Investment Trends in Urgent Care: A Mergers and Acquistions Roundtable, Journal of Urgent Care Medicine, September, 2015.
Protecting Patients and Assets: Pre-Employment Background Checks and Drug Screening, Journal of Urgent Care Medicine, September, 2015.
Are Uber-like Medical Services Really a Practical Replacement for Urgent Care? , Journal of Urgent Care Medicine, October 5, 2015 (Web exclusive).
Making a Business Case for Urgent Care Holiday Hours, Journal of Urgent Care Medicine, October 28, 2015 (Web exclusive).
What the New Microchip Credit Cards Mean for Urgent Care, Journal of Urgent Care Medicine, November 9, 2015 (Web exclusive).
States Grapple with Their Own Regulatory Approach to Urgent Care, Journal of Urgent Care Medicine, November 24, 2015 (Web exclusive).
After Signing the Lease: Ensuring a Successful Build-Out of Your Urgent Care Center, Journal of Urgent Care Medicine, December 1, 2015..
Providing Health Insurance for Employees of Urgent Care Centers: An Obligation or Added Benefit? , Journal of Urgent Care Medicine, December 10, 2015 (Web exclusive).
Drug-Resistant Lice: A Nuisance or an Opportunity for Urgent Care? , Journal of Urgent Care Medicine, December 21, 2015 (Web exclusive).
The Importance of Having a Solid Job Description for Every Position in the Urgent Care Center, Journal of Urgent Care Medicine, January 1, 2016.
Janitorial and Maintenance Roundtable: Best Practices for Managing Environmental Services, Journal of Urgent Care Medicine, January 1, 2016.
From ZoomCare to ZOOM+: What Can Urgent Care Learn? , Journal of Urgent Care Medicine, February 1, 2016.
The Pros and Cons of Acquiring Accounts Receivables in Urgent Care Transactions, Journal of Urgent Care Medicine, February 12, 2016, (Web exclusive).
Open for Debate: Minimum Operating Hours for Urgent Care, Journal of Urgent Care Medicine, February 26, 2016 (Web exclusive).
We’re All in This Together: Four Attributes of Effective Medical Center Teams, Journal of Urgent Care Medicine, March 1, 2016.
Urgent Care: Bartenders of the Healthcare Gold Rush, Journal of Urgent Care Medicine, March 11, 2016 (Web exclusive).
Real Estate Trends: Repurposing Bank Branches as Urgent Care Centers, Journal of Urgent Care Medicine, March 24, 2016 (Web exclusive).
Roundtable: Expert Perspectives on X-Ray Over-read Strategies in Urgent Care, The Journal of Urgent Care Medicine, April 1, 2016.
Dealing With Angry Urgent Care Patients, The Journal of Urgent Care Medicine, April 12, 2016 (Web Exclusive)
Portland’s Zoom+: An Integrated Health System Built on an Urgent Care Platform, The Journal of Urgent Care Medicine, April 26, 2016 (Web Exclusive)
Is America’s Uninsured Problem Being Replaced by America’s Under-Insured Problem? The Journal of Urgent Care Medicine, May 23, 2016 (Web Exclusive).
Open Book Management: Using Transparency and Gamification to Engage and Empower Frontline Staff, The Journal of Urgent Care Medicine, May 1, 2016.
Looking for a Few Good People? Host a Jobs Fair. The Journal of Urgent Care Medicine, May 23, 2016 (Web Exclusive)
Medical Marijuana: An Urgent Care Issue? The Journal of Urgent Care Medicine, June 6, 2016 (Web Exclusive).
Using Key Performance Indicators to Measure, Track and Improve Performance in Urgent Care, The Journal of Urgent Care Medicine, July 1, 2016.
Clinica Mi Pueblo: Shedding Light on Urgent Care Solutions for America’s Uninsured Latino Population, The Journal of Urgent Care Medicine, July 26, 2016 (Web Exclusive).
The Rise of Medical Scribes: A Fit for Urgent Care?, The Journal of Urgent Care Medicine, September 1, 2016.
HIPAA-Compliant Disposal of Office Equipment Containing Personal Health Information, The Journal of Urgent Care Medicine, September 1, 2016.
Using Telemedicine to Improve Throughput and Build Market Share, The Journal of Urgent Care Medicine, October 1, 2016.
Smoking Cessation: The Time to Address Employee Smoking is Now, The Journal of Urgent Care Medicine, November 7, 2016 (Web Exclusive).
One Medical: Reimaging Primary Care Around the Consumer, The Journal of Urgent Care Medicine, November 21, 2016 (Web Exclusive).
Making Your Urgent Care Center Welcoming for LGBTQ Patients, The Journal of Urgent Care Medicine, December 1, 2016.
Corporate Perks vs. Corporate Culture in Urgent Care: They’re Not the Same, The Journal of Urgent Care Medicine, December 5, 2016 (Web Exclusive).
Follow the Chain of Command, The Journal of Urgent Care Medicine, December 27, 2016 (Web Exclusive).
Cost Effective Staffing with Medical Assistants, The Journal of Urgent Care Medicine, January 1, 2017.
How to Cope with a Difficult Boss, The Journal of Urgent Care Medicine, January 23, 2017 (Web Exclusive).
Enhancing Urgent Care Profits with Travel Medicine, The Journal of Urgent Care Medicine, February 1, 2017.
How Blogging Can Drive SEO for Your Urgent Care Facility, The Journal of Urgent Care Medicine, February 6, 2017 (Web Exclusive).
Should an Urgent Care Operator Check the National Sex Offender Registry When Hiring Employees?, The Journal of Urgent Care Medicine, March 1, 2017.
Who’s the Boss: The Organizational Impact of Bypassing the Chain of Command, The Journal of Urgent Care Medicine, March 1, 2017.
Managing Your Urgent Care Center’s Emotional Culture, The Journal of Urgent Care Medicine, March 22, 2017 (Web Exclusive).
The Importance of Taking Accurate Vitals, The Journal of Urgent Care Medicine, April 10, 2017 (Web Exclusive).
Can Your Employees Really Speak Freely, The Journal of Urgent Care Medicine, April 24, 2017 (Web Exclusive).
How to Hire Your Next Urgent Care Manager, The Journal of Urgent Care Medicine, May 1, 2017.
When to Fight a Claim for Unemployment, The Journal of Urgent Care Medicine, May 1, 2017.
Better Safe Than Sorry: The 6 R’s of Safe Injections, The Journal of Urgent Care Medicine, May 6, 2017.
Should Your Urgent Care Center Offer HIV Testing, The Journal of Urgent Care Medicine, May 2017 (Web Exclusive).
Recognizing and Preventing Provider Burnout in Urgent Care, The Journal of Urgent Care Medicine, May 2017.
Strategies for Managing Employee Burnout, The Journal of Urgent Care Medicine, June 2017 (Web Exclusive).
Dispelling Physician Myhs About the Patient Experience, The Journal of Urgent Care Medicine, June 2017 (Web Exclusive).
Urgent Care Operator's Liability for a Car Crash into the Center, The Journal of Urgent Care Medicine, July 2017.
Calculating the Value of a Like: The Muddled ROI of Facebook Advertising, The Journal of Urgent Care Medicine, July 2017.
The Innovative Power of Criticism, The Journal of Urgent Care Medicine, July 2017 (Web Exclusive).
Do You Understand the Three Different Reimbursement Methods for Urgent Care?, The Journal of Urgent Care Medicine, August 2017 (Web Exclusive).
New Urgent Care Models Help Cancer Patients, The Journal of Urgent Care Medicine, August 2017 (Web Exclusive).
Walk-In Primary Care: What Does It Mean for Urgent Care?, The Journal of Urgent Care Medicine, August 2017.
The Life Cycle of Urgent Care Acquisitions, The Journal of Urgent Care Medicine, September 2017 (Web Exclusive).
Cultivating Change in the Workplace, The Journal of Urgent Care Medicine, September 2017 (Web Exclusive).
Understanding the Ins and Outs of Triple Net Leases, The Journal of Urgent Care Medicine, October 2017.
Why Urgent Care Needs More Controllers, Fewer Empathizers, The Journal of Urgent Care Medicine, October 2017.
What HIPAA Is and What It’s Not, The Journal of Urgent Care Medicine, October 2017.
How to Make Workplace Meetings More Productive, The Journal of Urgent Care Medicine, October 2017 (Web Exclusive).
Legal Restriction of Urgent Care Businesses by Municipalities, The Journal of Urgent Care Medicine, October 2017 (Web Exclusive).
What Constitutes Consent for Treatment of a Minor in Urgent Care?, The Journal of Urgent Care Medicine, November 2017.
Disaster Strikes: What’s the Plan for Your Urgent Care Center, The Journal of Urgent Care Medicine, November 2017.
Respirator Fit Testing Breathes New Life in to Urgent Care Offerings, The Journal of Urgent Care Medicine, November 2017 (Web Exclusive).
To Lease or Buy Medical Equipment: What’s Best for Your Practice?, The Journal of Urgent Care Medicine, November 2017 (Web Exclusive).
How Urgent Care Cultivates Competition in Health Care, The Journal of Urgent Care Medicine, December 2017.
Implement Scalable, Repeatable Processes to Grow Your Practice, The Journal of Urgent Care Medicine (Web Exclusive), December 12, 2017
Invest Personally and Professionally in Your Organization, The Journal of Urgent Care Medicine (Web Exclusive), December 27, 2017.
Urgent Care 2.0: Health Systems Taking the Retail Approach to the Next Level, The Journal of Urgent Care Medicine, January 1, 2018.
Implications of HIPAA and Employee Confidentiality Rules on Positive Drug Test Results, The Journal of Urgent Care Medicine, January 1, 2018.
A Candid Look at Physician Misconduct, The Journal of Urgent Care Medicine (Web Exclusive), January 9, 2018.
Retaining and Developing Your Best Employees, The Journal of Urgent Care Medicine (Web Exclusive), January 23, 2018.
Successful Site Selection in Urgent Care, The Journal of Urgent Care Medicine, February 1, 2018
Law Enforcement and Healthcare: When Consent, Privacy, and Safety Collide, The Journal of Urgent Care Medicine, February 1, 2018.
Responding to Personal Technology in the Urgent Care Workplace, The Journal of Urgent Care Medicine (Web Exclusive), February 13, 2018.
Misunderstanding Occupational Medicine Services ‘Protocols’, The Journal of Urgent Care Medicine, March 1, 2018.
Are You Personally ‘Fit’ to Join an Urgent Care Start-up?, The Journal of Urgent Care Medicine (Web Exclusive), March 17, 2018.
Millennials Are the Biggest Segment of the Workforce—What Does That Mean for Urgent Care?, The Journal of Urgent Care Medicine (Web Exclusive), March 26, 2018.
Facility Design: Cultivating Collaboration in the Back Office, The Journal of Urgent Care Medicine, April 1, 2018.
The Importance and Validity of Nondisclosure and Nonsolicitation Clauses for Urgent Care Center Owners, The Journal of Urgent Care Medicine, April 1, 2018.
Avoiding CLIA Waived Testing Violations in Urgent Care, The Journal of Urgent Care Medicine (Web Exclusive), April 9, 2018
Patient-Centered Urgent Care is Our Objective, The Journal of Urgent Care Medicine (Web Exclusive), April 23, 2018.
Thinking Differently About Paid Time Off, The Journal of Urgent Care Medicine, May 1, 2018,
New Rules for Beneficiary Inducements at Urgent Care Centers, The Journal of Urgent Care Medicine, May 1, 2018,
Beware of Digital Distractions in the Workplace, The Journal of Urgent Care Medicine (Web Exclusive), May 6, 2018,
The Dangers of Sitting Down on the Job, The Journal of Urgent Care Medicine (Web Exclusive), May 20, 2018,
Developing a Reimbursement Policy for CME and Other Employee Expenses, The Journal of Urgent Care Medicine, June 1, 2018.
Effectively Utilizing 90-Day Probationary Periods for New Employees, The Journal of Urgent Care Medicine, June 1, 2018.
Preventing Sexual Harassment in the Urgent Care Workplace, The Journal of Urgent Care Medicine, June 11, 2018.
Preventing Medication Errors in the Urgent Care Center, The Journal of Urgent Care Medicine (Web Exclusive), June 25, 2018.
Establishing Success Habits For Leaders And
Organizations,
The Journal of Urgent Care Medicine,
July 1, 2018.
Which Way To Go: The Pros And Cons Of 1099
Vs W-2 Income For Urgent Care Physicians,
The Journal of Urgent Care Medicine, July
1, 2018.
Power of the First Call: Building Command
Telephone Presence,
The Journal of Urgent Care Medicine (Web Exclusive),
July 10, 2018.
How to Add a Personal Touch to Your Urgent
Care Practice, The Journal of
Urgent Care Medicine (Web Exclusive), July 24, 2018.
Staying Power: How to Retain Your Best
People,
The Journal of Urgent Care Medicine (Web
Exclusive), August, 14, 2019.
Facebook Friendship Between Leaders and
Employees: A Good Idea?,
The Journal of Urgent Care Medicine (Web Exclusive),
August 28, 2018.
Building Ethical Organizations And Teams, The Journal of Urgent Care Medicine,
September, 2018.
HIPAA-Compliant Disclosure In Workers’
Compensation,
The Journal of Urgent Care Medicine,
September, 2018.
Handling Paid Time-off in Overtime and
Unpaid Leave Situations, The Journal of
Urgent Care Medicine (Web Exclusive), September 11, 2018.
Is it Workaholism if You Love What you Do?,
The Journal of Urgent Care Medicine (Web
Exclusive), September 25, 2018.
How Urgent Care Is The Antidote To
Traditional Doctors’ Offices,
The Journal of Urgent Care Medicine,
October, 2018.
Animals Used For Medical And Support
Assistance In The Urgent Care Setting,
The Journal of Urgent Care Medicine,
October, 2018.
Developing an Emergency Preparedness Plan
for Urgent Care, The Journal of
Urgent Care Medicine (Web Exclusive), October 9, 2018.
Does Your Urgent Care Need a Chaperone
Policy?,
The Journal of Urgent Care Medicine (Web
Exclusive), October 23, 2018.
Becoming The Employer Of Choice For The
Emerging Urgent Care Workforce,
The Journal of Urgent Care Medicine,
November 1, 2018.
The Tax, Legal, And Business Implications Of
Providing A Company Vehicle, Vehicle Allowance, Or Mileage Reimbursement,
The Journal of Urgent Care Medicine, November 1, 2018.
Avoid Wasting Your Employee’s Time,
The Journal of Urgent Care Medicine (Web
Exclusive), November 13, 2018.
How to Deal with a Liar,
The Journal of
Urgent Care Medicine (Web Exclusive),
November 23, 2018.
Is PrEP Appropriate For Urgent Care?,
The Journal of Urgent Care Medicine,
December 1, 2018.
What Happens If You Break A Commercial
Lease?,
The Journal of Urgent Care Medicine, December 1, 2018.
Think You Can Spot Strong Leadership? Think Again!, The Journal of Urgent Care Medicine (Web Exclusive), December, 25, 2018.
Dealing With The Emotional Impact Of A Merger Or Acquisition, The Journal of Urgent Care Medicine, January, 2019.
Education Is Key To Avoiding Increasingly Sophisticated Cyber Crime, The Journal of Urgent Care Medicine, January, 2019.
When The ‘Inner Entrepreneur’ Needs To Step Aside, The Journal of Urgent Care Medicine, February, 2019.
The Finer Points Of Video Surveillance In An Urgent Care Center, The Journal of Urgent Care Medicine, February, 2019.
How To Deal With That Colleague Who Turns Into A Jerk Whenever The Boss Is Gone, The Journal of Urgent Care Medicine (Web Exclusive), February 25, 2019.
What Is The Liability For An Urgent Care Slandering A Competitor On Social Media?, The Journal of Urgent Care Medicine, March, 2019.
How To Manage A Toxic Employee, The Journal of Urgent Care Medicine (Web Exclusive), March 25, 2019.
What Exactly Are Whistleblower Lawsuits—And How Can You Protect Your Urgent Care Operation?, The Journal of Urgent Care Medicine, April, 2019.
Perfecting The Consumer Financial Experience In Your Urgent Care Center,
The Journal of Urgent Care Medicine,
April, 2019.
Biggest Management Decision-Making Mistakes and How to Avoid Them, The Journal of Urgent Care Medicine (Web Exclusive), April 22, 2019.
Do Nurse Practitioners and Physician Assistants Quality for Overtime in the Urgent Care Setting? The Journal of Urgent Care Medicine, May, 2019.
DO’s Ascending: How the Growth of Osteopathy Might Save Urgent Care from the Looming Physician Shortage, The Journal of Urgent Care Medicine (Web Exclusive), May 1, 2019.
Urgent Care Patients Want Action; Not Apologies, The Journal of Urgent Care Medicine (Web Exclusive), May 13, 2019.
Why Employee Feedback Doesn’t Always Result in
Improved Performance,
The Journal of Urgent Care Medicine (Web
Exclusive), May 27, 2019.
Practical Considerations for Buying or Selling an
Urgent Care Practice,
The Journal of
Urgent Care Medicine, June, 2019.
How Best to Manage an "At Will" Termination, The Journal of Urgent Care
Medicine, June, 2019.
Want to Become an Effective Urgent Care Leader?,
The Journal of Urgent Care Medicine (Web
Exclusive), June 10, 2019.
Dealing With and Preventing a Hostile Work Environment in Urgent Care,
The
Journal of Urgent Care Medicine (Web Exclusive),
June 24, 2019.
Creating the “Ideal” Urgent Care Experience,
The Journal of Urgent Care Medicine,
July-August, 2019.
Consequences of a Medical Provider Quitting Without Notice, The Journal
of Urgent Care Medicine, July-August, 2019.
Power of Mommy Bloggers to Boost Urgent Care,
The Journal of Urgent Care Medicine (Web
Exclusive), July 29, 2019.
Competing for Patients in a Digitally Connected World, The Journal of
Urgent Care Medicine, October, 2019.
What is an Employer's Liablity for Flu Infection, The Journal of Urgent
Care Medicine, October, 2019.
What Restrictions can Landlords Place on Urgent Care Facilities, The
Journal of Urgent Care Medicine, November, 2019.
Much Ado About Toilet Bluing (and Other Drug Testing Requirements), The
Journal of Urgent Care Medicine (Web Exclusive), November 18, 2019.
Rural and Tertiary Markets: The Next Urgent Care Frontier, The Journal
of Urgent Care Medicine, December, 2019.
Can Urgent Care Patients be Treated Anonymously?, The Journal of Urgent
Care Medicine, December, 2019.
Five Steps for Winning Over Millennials in Urgent Care, The Journal of
Urgent Care Medicine (Web Exclusive), December 9, 2019.
The Dangers of Mistaking Metrics for Strategy, The Journal of Urgent
Care Medicine (Web Exclusive), December 23, 2019.
Blog Entries:
2009:
August, 2009: Urgent Care: How to Thrive in Tough Times
September, 2009: Ten Ways to Reduce Your Urgent Care Center's Accounts Receivable
October, 2009: Ten Activities to Safeguard Patient Privacy in Urgent Care
November, 2009: Ten Activities for Managing People in Urgent Care
December, 2009: Ten Activities for Marketing Your Urgent Care Center
2010:
January, 2010: Ten Financial Controls to Protect Your Urgent Care Practice
February, 2010: Five Activities for Improving Patient Satisfaction
March, 2010: Ten Urgent Care Innovations
April, 2010: Considerations for Pharmaceutical Dispensing in Urgent Care
May, 2010: Ten Basic Office Technologies for Every Urgent Care
June, 2010: Exceptional Patient Experience Pledge
July, 2010: Five Activities for Cultivating a Motivated Center Team
July, 2010: The Cornerstone of Urgent Care Marketing is Capturing Word of Mouth
August, 2010: Attacking the De-motivators: Five Behaviors to Avoid in Managing Urgent Care Staff
September, 2010: Know Thyself by Knowing Thy Competition (Urgent Care Competitor Evaluation Grid)
September, 2010: Five Ways to Deal With Angry Patients
October, 2010: It's the Little Details that Matter: Clean Restrooms
October Extra: Restroom Checklist
November, 2010: Posted vs. Actual Operating Hours
December, 2010: Ten Cash Management Tools for Urgent Care
December, 2010: Trust: Essential for Managing People
2011:
January, 2011: Neuromarketing Applied to the Urgent Care Center
February, 2011: Enhance Operating Margin with Immigration Physicals
February Extra: Immigration Medicine Forms; Immigration Medicine Fee Schedule
March, 2011: Make Yours a Powerful Brand
April, 2011: Lean Thinking in Urgent Care: Patients’ Perspective of Value
May, 2011: Pediatric After Hours Phenomenon
June, 2011: Managing Impressions of The Brand Called "You"
July, 2011: Riches in the Niches: Target Demographics for Urgent Care
July, 2011: Happy Employees Create Loyal Patients and Sustainable Profits
August, 2011: Act Rather Than Be Acted Upon: Five Ideals for Managing Change
September, 2011: Improving Culture by Reducing the Ambiguity of Work
October, 2011: Ten Ideas for Getting Your Website Noticed
November, 2011: Performance Metrics for Urgent Care
November, 2011: The Best Season to Open an Urgent Care Center (Mitigating the Risks of a January Grand Opening)
December, 2011: Creating Affinity with Front Line Staff
2012:
January, 2012: No! No! No! Financing for Urgent Care
February, 2012: Emerging Business Models: Freestanding Emergency Rooms
February, 2012: The One Reason Start-up Urgent Care Centers Fail
March, 2012: Management Implications of Tattoos, Piercings, and Other "Body Art"
April, 2012: Protecting Patients and Assets: Pre-Employment Background Checks and Drug Screening
May, 2012: What Urgent Care Operators Need to Know About Employee Breakrooms
June, 2012: Mitigating the Risks of Business Email
June, 2012: I've Been Robbed! The Injustice of Bad Customer Service
July, 2012: Engaging Providers in the Patient Experience
August, 2012: You Get What You Measure: Patient Experience Indicators for Urgent Care
August, 2012: Greet Every Direct Report, Every Morning
September, 2012: Cures for High Utility Costs: 10 Energy Saving Tips for Urgent Care Centers
September, 2012: Treat Employees With Respect
October, 2012: What Urgent Care Operators Need to Know About Office Parties
October, 2012: Considerations for Urgent Care Holiday Hours
November, 2012: Marketing Your Urgent Care Center to New Movers
November, 2012: Protecting the Urgent Care Center Against Drug-Related Robbery
November, 2012: Engaging Payers in Raising Urgent Care Awareness
December, 2012: A New Year's Resolution: Reach Out to Primary Care Providers
2013:
January, 2013: Miss the Mess: Sexual Harassment, Toxic Gossip, Workplace Bullying
January 10, 2013: About Those 'Cheap' Employees
February 14, 2013: Looking for a Few Good People? Hold a Jobs Fair!
February 21, 2013: Tobacco Interventions for Urgent Care Patients
March 14, 2013: You Need a Prize Wheel: Effective Participation in Community Events
March 21, 2013: Medical Marijuana: An Urgent Care Issue?
April 11, 2013: Nepotism in the Urgent Care Center
April 25, 2013: How Many Medical Complaints During an Urgent Care Visit?
May 9, 2013: Retail Sales Offices: The Future of Health Insurance?
May 16, 2013: Driving Urgent Care Traffic with Municipal Directional Signage
May 23, 2013: Developing an Emergency Preparedness Plan
June 13, 2013: Mastering the Art of Delegation
June 27, 2013: You Got Me Well, So What?
July 4, 2013: Bartering Basics for the Urgent Care Operator
July 11, 2013: Six Pathways to Urgent Care Growth
July 25, 2013: Manager-Employee Confidences: A Bad Idea
August 1, 2013: Profitable Growth is the Goal
August 8, 2013: Freestanding Emergency Departments Gain Traction
September 5, 2013: What Business Are You In? Spurring Word of Mouth and Repeat Visits
September 12, 2013: Protecting Your Urgent Care Center Against Robbery
October 3, 2013: Dissecting the Cost of a Freestanding Emergency Department Visit
October 10, 2013: Eight Principles for Improving Your Urgent Care Operation
November 7, 2013: The Truth About Emergency Room Utilization
November, 15, 2013: Business Case for Providing a Company Car; Marketing Value of Wrapped Vehicles
December 5, 2013: Urgent Care: Where "Health Care" Embraces "Profit"
December 12, 2013: Facility Design: Private Physician Offices, or Not?
2014:
January 9, 2014: Waiting Room Refreshment Station: Improving the Patient Experience
January 23, 2014: The Importance of Having a Solid Job Description for Every Position in the Urgent Care Center
February 6, 2014: A Simple Solution for Urgent Care Billing Woes
February 20, 2014: Understanding the Economics of Urgent Care Lab and X-Ray Services
March, 13, 2014: Measuring and Cultivating Patient Loyalty
March 27, 2014: Emerging Business Models: Telemedicine
April 3, 2014: Walgreens Investigation: A Reminder for Patient Privacy
April 3, 2014: Emotional Labor: The Overlooked Human Toll of Urgent Care Service
April 17, 2014: Loyalty's No Mystery: Urgent Care Patients Signal Their Intentions
May 1, 2014: Urgent Care Profitability Starts with Employee Engagement
May 8, 2014: Base Decisions on What Patients Want and Expect
June 5, 2014: Culture Fills in the Gaps
June 19, 2014: The Importance of Monitoring Online Patient Comments
July 10, 2014: Service Quality in Urgent Care: Key to a Successful Center
July 24, 2014: Time: Your Patient's Most Valuable Resource
August 7, 2014: Why Do Some Billing Departments Put Off Posting?
August 21, 2014: How Wait Times Could Kill the Urgent Care
September 11, 2014: Working to the Vision, Not the Job
September 18, 2014: Invest Personally and Professionally in Your Organization
October 2, 2014: Thinking Outside the Box: What Urgent Care Can Learn from "ZoomCare"
November 6, 2014: Emerging Business Models: Orthopedic Urgent Care
December 4, 2014: Eight Critical Issues Affecting Urgent Care in 2015
2015:
January 8, 2015: Urgent Care's New Year Resolution: Zero Errors
February 5, 2015: Emerging Business Models: Carolinas Healthcare System Virtual Visits
March 5, 2015: Practical Considerations for Integrating Urgent Care and Occupational Medicine
April 2, 2015: Three Reasons Your Urgent Care Can't Find Great Employees
May 7, 2015: Avoiding Six Signage Peeves: How to Improve Drive-by Visibility of Your Center
June 4, 2015: Urgent Care Musings: Insights from the Field
July 9, 2015:Urgent Care Musings: Insights from the Field
August 6, 2015: Should High School Sports Physicals Incude an Electrocardiogram?
August 20, 2015: The Employer-Led Health Care Revolution
September 3, 2015: The Five Warning Signs of Success
December 11, 2015: Urgent Care: Bartenders of the Health Care Gold Rush
2016:
February 8, 2016: Ultrasound Technology: The Next Stethoscope for Urgent Care?
March 16, 2016: How to Grow Occupational Medicine in a Suburban Setting
March 22, 2016: It's a Win-Win for Healthcare as Hospital Sytems Acquire Urgent Care Centers
March 31, 2016: Six Steps for Winning Over Millenials in Urgent Care
April 8, 2016: Uber Transparent: Sentara Puts Urgent Care Patient Ratings Online
April 13, 2016: Gym Facilities and Urgent Care: Will it Work Out?
April 18, 2016: Why Hospitals are Choosing Urgent Care over Retail Clinics
April 26, 2016: Marketing Insights: Urgent Care for People with Dogs
May 3, 2016: Urgent Care Marketing 101: Getting The Word Out to Area Businesses
May 17, 2016: Urgent Care Marketing 101: Reaching Demographic Groups
May 18, 2016: Urgent Care Marketing 101: Getting Physical to Reach Health Clubs
May 24, 2016: Urgent Care Marketing 101: Reach People Who Move to the Community
May 26, 2016: Urgent Care Marketing 101: Attract Patients Through Sports Physicals
June 1, 2016: Motivating Front-line Staff to Fan-Inspiring Service, (Guest blog at Medical Practice Success)
June 13, 2016: Do You Need a Custom Mobile App for Your Urgent Care?
June 15, 2016: What Urgent Care Operators Need to Know About the New OSHA Requirement
June 27, 2016: In Defense of Urgent Care: Convenient Care Isn't Driving Up Healthcare Costs
July 6, 2016: Do You Need an Urgent Care Security Plan?
July 8, 2016: Are Urgent Care Centers Hiring Paramedics?
July 12, 2016: Four Marketing Techniques to Try Instead of Urgent Care Coupons or Giveaways
July 19, 2016: What Urgent Care Operators Should Know About Pokemon Go
July 25, 2016: Help Patients Find Your Urgent Care: Optimize for Local Search
August 11, 2016: Are Cash Pay Patients Good for Urgent Care?
August 18, 2016: Reviewing Yelp Strategy for Urgent Care Centers
August 25, 2016: Three Critical Factors to Urgent Care Success
September 2, 2016: Seven Do’s and Don’ts of Cutting Costs in Urgent Care
September 8, 2016: Some Doctors Spend Twice the Time on the EHR, Not Treating Patients: Don’t Be a Statistic
September 13, 2016: Whether or Not You Expect It: Patients Turn to Urgent Care for STD/STI Treatment
September 21, 2016: Tips for Promoting Flu Shots in Urgent Care
October 7, 2016: Casinos a Big Win for Urgent Care: Jackpots of Workers Comp, Physicals and Drug Screens
October 10, 2016: Deadline Approaching for ACA Non-discrimination Posting
October 17, 2016: Recognizing the Role of Medical Assistants in Urgent Care
November 1, 2016: Can a Patient be Seen Anonymously in Urgent Care?
November 17, 2016: Cost Controls to Boost Urgent Care Profitability
November 21, 2016: Worst Doctor’s Note Ever
November 28, 2016: Medical Modesty
December 1, 2016: Practice Velocity Employer Portal Strengthens Client Relationships by Automating Administrative Tasks
December 12, 2016: Patient Experience Measures for Urgent Care
December 16, 2016: Reimbursement for Christmas and New Year’s Hours
December 19, 2016: Urgent Care Blogging: Getting Your Center to the Top of the List
2017:
January 2, 2017: AIDET: A Protocol for Long-term Success in Urgent Care
February 16, 2017: Dealing with Angry Urgent Care Patients
February 20, 2017: Effective RCM is Key to Urgent Care Independence
February 27, 2017: Changing Ownership Trends in Urgent Care
March 1, 2017: The Benefits of Promoting Employee Financial Literacy
March 15, 2017: Motivating Frontline Staff to Fan-Inspiring Service
March 17, 2017: Facebook: An Urgent Care Marketing Platform Like No Other
March 20, 2017: Why the ROI on Employee Engagement is So Negligible
March 29, 2017: Music is Medicine: Beethoven or Beyoncé?
April 1, 2017: Great Telephone Impressions Generate Great Bottom Lines
April 5, 2017: How to Identify Lying Employees
April 14, 2017: Meeting Patients at their Time of Need: Facebook Targeted Ads for Urgent Care
April 20, 2017: Oft-Muddled Marketing Metrics: NPS
May 4, 2017: Time-Proven Retail Adages Provide Urgent Care Business Guidance
May 10, 2017: No Money Down, No Interest, and No Payment Financing for Urgent Care Visits
May 30, 2017: What Continuous Improvement Means at Practice Velocity
May 30, 2017: Understanding the Economics of Urgent Care Lab and X-Ray Services
August 9, 2017: How Does Your Urgent Care NPS Compare?
August 16, 2017: To Lease or Buy Medical Equipment: What's Best for Your Practice
October 23, 2017: Beware of Trojan Horse Registration Systems for Urgent Care
December 24: 2017: Facebook Friendship Between Leaders and Employees: A Good Idea or Not?
2018:
May 12, 2018: Culture Fills in the Gaps
May 24, 2018: “Trojan Horse” Urgent Care Registration Systems Re-direct Your Once Loyal Patients to Competitors and Telemedicine
June 4, 2018: Partnership Models Help Hospitals and Health Systems Succeed in Urgent Care
July 21, 2018:
Durable Medical Equipment: The Good, The Bad and The
Ugly
Listening to Our Customers: A Roadmap to Success, Concentra.com Blog, October, 2008.
Concentra Sponsors Urgent Care Medical Curriculum, Concentra.com Blog, May, 2009.
New Products Undermine Workplace Efforts to End Tobacco Use, Concentra.com Blog, July, 2009.
Make Shift from Emergency Care, USA Today (Opinion Page), December 9, 2008.
An Alternative to the ER, The Costco Connection, January, 2012.
The Scoop on Walmart's Newest Clinic Model, Urgent Care News, August 12, 2014.
Why Time is of the Essence for Urgent Care Patients, Urgent Care News, January 19, 2015.
The Surge in Urgent Care Centers: Emergency Room Alternative or Costly Convenience? (Editor), Center for Studying Health Care Change Research Brief, July, 2013.
2019 and Beyond: Perspectives of 15 Urgent Care Leaders, McGuireWoods Law Firm and Urgent Care Association of America, March, 2014.
Consumer Driven Health Care, American Academy of Urgent Care Medicine, Orlando, April, 2007.
Statistical Profile of Urgent Care in the United States, August, 2007.
Urgent Care Budgeting, Urgent Care Association of America, Chicago, September, 2007.
Urgent Care Budgeting, Urgent Care Association of America, New Orleans, April, 2008.
Handout: Urgent Care Financial Pro Forma
Walk-in Care Day of Discovery, Sebasticook Valley Hospital, Pittsfield, Maine, May, 2008.
Urgent Care Budgeting, Urgent Care Association of America, Memphis, September, 2008.
Marketing for Urgent Care Start-ups, Urgent Care Association of America, Las Vegas, April, 2009.
Improving Wait Times in Urgent Care, Urgent Care Association of America, Las Vegas, April, 2009.
Marketing for Urgent Care Start-ups, Urgent Care Association of America, Dallas, October, 2009.
Optimizing Locations for Your Facilities, Physicians and Services, Buxton Company, Ft. Worth, April, 2010.
Improving Wait Times in Urgent Care, Urgent Care Association of America, Orlando, May, 2010.
Marketing for Urgent Care Start-ups, Urgent Care Association of America, Orlando, May, 2010.
Beyond Conventional Marketing, Urgent Care Association of America, Orlando, May, 2010.
Appealing to Cash Pay Patients, Urgent Care Association of America, Orlando, May, 2010.
Telemedicine: Insights for the Urgent Care Operator, Urgent Care Association of America Webinar, June, 2010.
Marketing for Urgent Care Start-ups, Urgent Care Association of America, Phoenix, October, 2010.
Marketing in Uncertain Times, American Marketing Association/SMU Cox School of Business, Dallas, January, 2011.
Putting Patients First: Transforming Concentra, Transforming Healthcare, The Beryl Institute, Dallas, April, 2011.
Marketing for Urgent Care Start-ups, Urgent Care Association of America, Chicago, May, 2011.
Measuring Patient Flow in Urgent Care, Urgent Care Association of America, Chicago, May, 2011.
Marketing for Urgent Care Start-ups, Urgent Care Association of America, Dallas, October, 2011.
Retail Analytics in an Enterprise Cloud with Oracle Spatial, Directions Magazine Webinar, October, 2011.
Occupational Medicine Success Factors, Urgent Care Management Monthly Success Summit, Dallas, February, 2012.
Marketing for Urgent Care Start-ups, Urgent Care Association of America, Las Vegas, April, 2012.
Dealing With the Dissatisfied Patient, Urgent Care Association of America, Las Vegas, April, 2012.
Integrating Occupational Health and Urgent Care Services, National Association of Occupational Health Professionals, Chicago, October, 2012.
Marketing for Urgent Care Start-ups, Urgent Care Association of America, New Orleans, October, 2012.
The Competition--Evaluating, Positioning, and Branding, Urgent Care Association of America, New Orleans, October, 2012.
Market Research--Planning and Measuring a Center's Success, Urgent Care Association of America, New Orleans, October, 2012.
Organizational Strategy and Marketing, Urgent Care Association of America, New Orleans, October, 2012.
Marketing for Urgent Care Start-ups, Urgent Care Association of America, Orlando, April, 2013.
Creating an Excellent Patient Experience, Urgent Care Association of America, Orlando, April, 2013.
Good To Great: Taking Your Marketing to the Next Level, Urgent Care Association of America, Orlando, April, 2013.
Sales and Marketing of Blended Clinic Services, National Association of Occupational Health Professionals Webinar, June, 2013.
Adapting to the New Health Care Environment: Achieving Operational Efficiency in Occupational Health and Urgent Care Services, National Association of Occupational Health Professionals, Nashville, October, 2013.
Understanding Your Competition: Evaluating, Positioning and Branding, Urgent Care Association of America, Phoenix, October, 2013.
Urgent Care Site Selection, Urgent Care Association of America, Phoenix, October, 2013.
Over the Top Success: Creating Raving Fans of Your Urgent Care Center, Urgent Care Association of America, Las Vegas, March, 2014.
Urgent Care Site Selection, Urgent Care Association of America, Las Vegas, March, 2014.
Urgent Care Site Selection, Urgent Care Association of America, Denver, October, 2014.
Conversion of Occupational Medicine Patients to Urgent Care, National Association of Occupational Health Professionals, Philadelphia, October, 2014.
Urgent Care Site Selection, Urgent Care Association of America, Chicago, April, 2015.
Urgent Care at the Crossroads: Critical Issues Affecting the Industry in 2015, Urgent Care Association of America, Chicago, April, 2015.
Urgent Care at the Crossroads: Critical Issues Affecting the Industry in 2015, Strategic Solutions Network's Building, Growing and Branding Urgent Care Centers Conference, Orlando, May, 2015.
Innovative Marketing Strategies to Take Your Center to the Next Level of Profitability and Growth, Strategic Solutions Network's Building, Growing and Branding Urgent Care Centers Conference, Orlando, May, 2015.
Optimizing Urgent Care Centers: Strategies for Operational and Market Success, and Enabling Future Growth and Profitability, Global Media Dynamics Webinar, July, 2015.
Innovative Marketing Strategies to Take Your Center to the Next Level of Profitability and Growth, Ambulatory Alliances Webinar, July, 2015.
Innovative Marketing Strategies to Take Your Center to the Next Level of Profitability and Growth, Journal of Urgent Care Medicine Start-up Conference, Rockford, Illinois, July, 2015.
Urgent Care Site Selection, Urgent Care Association of America, New Orleans, September, 2015.
Strategically Gaining Community Acceptance of Urgent Care Centers, Urgent Care Centers Congress, Las Vegas, December, 2015.
Urgent Care Site Selection, Strategic Solutions Network's Building, Growing and Branding Urgent Care Centers Conference, Phoenix, January, 2016.
Effectively Marketing Urgent Care-Based Occupational Medicine Services, Strategic Solutions Network's Building, Growing and Branding Urgent Care Centers Conference, Phoenix, January, 2016.
Gaining Community Acceptance of Urgent Care: Connecting w/Providers, Hospitals, Patients and Employers, Urgent Care Association of America (Webinar), March, 2016.
Urgent Care Site Selection, Urgent Care Association of America, Orlando, April, 2016.
Building Referral Relationships with Primary Care and Specialists, Urgent Care Association of America, Orlando, April, 2016.
Effectively Aligning Efforts or Forming a Joint Venture with Local Hospital Operators, Urgent Care Centers Congress, New Orleans, May, 2016.
Standing Out in a Sea of Sameness: Strategies for Gaining Market and Mind Share, Strategic Solutions Network (Webinar), May, 2016.
Standing Out in a Sea of Sameness: Strategies for Gaining Market and Mind Share, Medical Practice Success (Webinar), June, 2016.
Employee Engagement: The Key First Step in Urgent Care Profitability, Strategic Solutions Network (Webinar), July, 2016.
Transitioning Satisfied Patients into Loyal Fans, Urgent Care Association of America,Philadelphia, July, 2016.
Differentation: A 360-Degree Approach to Gaining Market and Mind Share, Medical Practice Success Summit, Boca Raton, July, 2016.
Urgent Care Site Selection, Urgent Care Association of America, Nashville, September, 2016.
Costs Beyond the Costs: Challenges of Utilizing a Hospital EMR in Urgent Care, Urgent Care Growth Strategy Summit, Orlando, December, 2016.
Urgent Care Trends, Opportunities, and What to Expect in 2017, Urgent Care Growth Strategy Summit, Orlando, December, 2016.
Pediatric Urgent Care Conference, New Orleans, April, 2017.
Differentiation in the Sea of Sameness: Strategies for Start-up and Ongoing Success in an Increasingly Crowded Urgent Care Marketplace, Urgent Care Association of America, Washington, DC, April, 2017.
The One Metric for Cultivating Patient Loyalty and Spurring Positive Word of Mouth, Southwest Urgent Care Conference, Houston, TX, May, 2017.
The Next Ten Years: Position Your Center for Ongoing Success in Increasingly Competitive Markets, Practice Velocity User Conference, Rockford, IL, September, 2017.
The Next Ten Years: Position Your Center for Ongoing Success in Increasingly Competitive Markets, Northeast Regional Urgent Care Association, Westbrook, CT, October, 2017.
The Next Ten Years: Position Your Center for Ongoing Success in Increasingly Competitive Markets, Urgent Care Association of America, Anaheim, CA, October, 2017.
Partnering, Integrating or Competing with Health System Urgent Care, Urgent
Care Centers Congress, Las Vegas, March, 2018.
Hospital Urgent Care Operations – A Pathway to Profitability, Urgent Care
Association of America, Las Vegas, May, 2018.
Succeeding During Periods of
Growth and Change, Practice Velocity User Conference, Rockford, IL, September
2018.
Succeeding During Periods of
Growth and Change, Urgent Care Association of America, Houston, October, 2018.
Succeeding During Periods of Growth and Change, Northeast Regional Urgent Care Association, Albany, NY, October, 2018.
Site Selection Nuts and Bolts, Urgent Care Association, Palm Beach, April, 2019.
Medical Discount Programs and Cost of Care Transparency, Urgent Care Association, Palm Beach, April, 2019.
On-demand Health Care Panel Discussion, International Council of Shopping Centers, Las Vegas, May, 2019.
The Future of Urgent Care Centers – Understanding the Market, its Advantages,
and Potential Challenges, Urgent Care Centers Congress, Las Vegas, June, 2019.
Creating the Ideal Urgent Care Experience: No Wait, Waste, No Hassle, Northeast Regional Urgent Care Association, Springfield, Mass, November, 2019.
The Future of Urgent Care Centers, Urgent Care Centers Congress, Las Vegas, January, 2020.
OSHA Compliance Basics for the Urgent Care Operator, Urgent Care Centers Congress, Las Vegas, January, 2020.