Alan Ayers Resources
and Thought Leadership in Urgent Care
Biographical Sketch:
Alan
Ayers has >18 years’ experience in strategic planning, business
development, clinical operations, sales/marketing and customer service for
urgent care, occupational medicine, and primary care facilities.
Currently, Ayers serves as President of Urgent Care Consultants,
responsible for helping clients identify and cultivate profitable revenue
streams through start-ups, expansion, M&A, and operational improvement.
Urgent Care Consultants is a partner of Experity,
a leading service provider to ~5,000 urgent care centers offering a proprietary
electronic medical record and practice management platform as well as
contracting and credentialing, billing, and teleradiology services.
Ayers has consulted with independent, PE-backed, and hospital-affiliated
platforms representing well over 1,000 units. He has also served as an expert
witness in landlord-tenant litigation involving urgent care.
From 2017 to 2021, while still part of Experity, Ayers served as Chief Executive
Officer of Velocity Urgent Care, a
venture of Sentara Healthcare, growing the company from 7 to 17 locations
building a complete operating and administrative infrastructure, assembling
leadership and management teams, migrating systems, optimizing the staffing
model, acquiring the hospital's occ med practice, and implementing a
values-based culture. In 2020, Velocity Urgent Care became the leading provider
of COVID19 test services in its markets. In 2023, Sentara acquired total
interest in the asset.
A prolific and award-winning writer, Ayers is Senior Editor of The Journal of Urgent Care Medicine (JUCM),
and has contributed well over 700 original articles, blog entries and
presentations on urgent care-related subjects. In 2018 he was co-author of The
Health Care Executives’ Guide to Urgent Care and Freestanding EDs, Second
Edition.
Ayers has served as Chief Operating Officer of OhioHealth Urgent Care
and spent eight years in various executive positions at Concentra responsible for implementing
urgent care services in 300 occ med clinics, strategy and execution, and as VP
of Corporate Development responsible for acquisitions, divestitures, de novos, relocations, and major renovations.
For eight years, Ayers served the Board of Directors of the national Urgent Care Association (UCA), providing
expertise and guidance on emerging issues; identifying market and regulatory
trends; defining content, planning educational programs, and speaking at
industry events. In 2019, he received UCA’s prestigious Lifetime Membership
Award.
Ayers graduated Phi Beta Kappa from the University of North Carolina, has an
MBA from the University of Mississippi, and a Masters of
Accounting from The Ohio State University graduating first in his class.
Books:
Co-author and editor: Boyle, Stern, Ayers, Health Care Executives Guide to Urgent Care Centers and Freestanding EDs (2nd Edition), HealthLeaders Media, 2018.
Co-author and editor: Blackwell, Williams, Ayers, Consumer Driven Health Care, Atlas Books, 2005.
Contributor and editor, Consumer Behavior (10th Edition), Thomson South-Western, 2005.
Co-author and editor, Consumer Behavior 10th Edition Instructors Manual, Thomson South-Western, 2006.
2006-2010 Peer Reviewed Journals:
Fundamentals of Urgent Care Billing, Urgent Care Journal, October, 2006.
Fair Pricing for Self Pay Patients, Urgent Care Journal, December, 2006.
Ways to Improve Cash Flow, Urgent Care Journal, January/February, 2007.
Urgent Care Update: Conference Recap, Urgent Care Journal, June, 2007.
Boosting Revenue by Working Harder—or Smarter?, Journal of Urgent Care Medicine, February, 2008.
Playing to Win: Maximizing Profits in Urgent Care, Journal of Urgent Care Medicine, April, 2008.
Minding Your (Urgent Care) Ps and Qs, Journal of Urgent Care Medicine, June, 2008.
Managing Wait Times for Greater Customer Satisfaction, Journal of Urgent Care Medicine, September, 2008.
The Front Office: Window to Your Practice, Journal of Urgent Care Medicine, November, 2008.
Making a Case for Hospital Urgent Care, Journal of Urgent Care Medicine, January, 2009.
Getting the Word Out: An Introduction to Urgent Care Advertising, Journal of Urgent Care Medicine, March, 2009.
Putting Patients First: Redefining Quality in the Patient Experience, Journal of Urgent Care Medicine, May, 2009.
Creating a Web Presence to Raise Awareness of Urgent Care, Journal of Urgent Care Medicine, July/August, 2009.
Utilizing Social Media to Drive Visits to Your Website and Urgent Care Center, Journal of Urgent Care Medicine, October, 2009.
Building Urgent Care Referral Relationships: Pharmacies and Retail Host Clinics, Journal of Urgent Care Medicine, January, 2010.
Building Urgent Care Referral Relationships Part 2: EDs, PCPs and Specialists, Journal of Urgent Care Medicine, February, 2010.
Protecting the Urgent Care Center from Sexual Harassment Claims, Journal of Urgent Care Medicine, April, 2010.
This article won a 2011 Gold Award for “Best How to Article” from the American Society of Healthcare Publication Editors (ASHPE).
Agencies Can Extend Clinical Recruiting and Staffing Capabilities, Journal of Urgent Care Medicine, July/August, 2010.
2011-2012 Peer Reviewed Journals:
Getting Paid: Ten Steps to Reducing Accounts Receivable, Journal of Urgent Care Medicine, January, 2011 (Web Exclusive).
Competitive Analysis to Stand Above the Crowd, Journal of Urgent Care Medicine, April, 2011.
Enhancing Profits With Immigration Physicals, Journal of Urgent Care Medicine, May, 2011.
Take Patient Satisfaction to the Next Level, Journal of Urgent Care Medicine, October, 2011.
Motivate Your Front-line Staff with Enlightened Leadership, Journal of Urgent Care Medicine, January, 2012.
Workplace Bullying and its Cost to the Urgent Care Operation, Journal of Urgent Care Medicine, March, 2012.
Workplace Gossip in Urgent Care: The Impact of Toxic Talk, Journal of Urgent Care Medicine, June, 2012.
Five Federal Regulations Urgent Care Operators Need to Know (Part One), Journal of Urgent Care Medicine, July/August, 2012.
Five Federal Regulations Urgent Care Operators Need to Know (Part Two), Journal of Urgent Care Medicine, September, 2012.
Wear Your Brand: Increasing Awareness of Your Urgent Care Center, Journal of Urgent Care Medicine, November, 2012.
Making the Most of Locum Tenens in Your Urgent Care, Journal of Urgent Care Medicine, December, 2012.
2013-2014 Peer Reviewed Journals:
Understanding the Occupational Medicine Landscape, Journal of Urgent Care Medicine, January, 2013.
Offering Wi-Fi in the Urgent Care Center, Journal of Urgent Care Medicine, February, 2013.
Language Interpretation Services in the Urgent Care Center, Journal of Urgent Care Medicine, March, 2013.
Dealing with Employee Termination: Smart Strategies for Optimizing Your Team, Journal of Urgent Care Medicine, April, 2013.
Establishing Your Online Presence: Website Basics for Urgent Care Operators, Journal of Urgent Care Medicine, May, 2013.
Protecting Your Center Against Robbery, Journal of Urgent Care Medicine, July, 2013 (Web Exclusive).
Blended Clinics: More Than Just a Passing Fancy, National Association of Occupational Health Professionals Visions, Fall 2013, Volume 24.
Achieving Consistency and Scalability in Urgent Care Operations, Journal of Urgent Care Medicine, October, 2013.
Post-Visit Follow-up Calls: Improving Patient Satisfaction, Center Profitability and Clinical Outcomes, Journal of Urgent Care Medicine, November, 2013.
Improving Urgent Care Profitability Through Medical Supply Management and Accounting, Journal of Urgent Care Medicine, December, 2013.
Understanding the Freestanding Emergency Department Phenomenon, Journal of Urgent Care Medicine, February, 2014.
Expert Perspectives on Grassroots Marketing in Urgent Care, Journal of Urgent Care Medicine, March, 2014.
Marketing Strategies: School, Sports and Camp Physicals, Journal of Urgent Care Medicine, April, 2014.
An Urgent Care Operator's Guide to Hiring and Managing a Lawyer, Journal of Urgent Care Medicine, June, 2014.
Telemedicine's Impact on Urgent Care: What You Need to Know, Journal of Urgent Care Medicine, July, 2014.
Pros and Cons of Sale-Leaseback Financing for Urgent Care, Journal of Urgent Care Medicine, August, 2014 (Web Exclusive).
Psychiatric Treatment as an Urgent Care Model, Journal of Urgent Care Medicine, September, 2014.
Head in the Game: Cultivating the Mindset of a Successful Urgent Care Operator, Journal of Urgent Care Medicine, October, 2014.
Practical Considerations for Urgent Care Holiday Hours, Journal of Urgent Care Medicine, October, 2014 (Web Exclusive).
The Role of Urgent Care in an Integrated Delivery System: Insights from Kaiser Permanente, Journal of Urgent Care Medicine, November, 2014.
A Return on Investment Approach to Urgent Care Marketing, Journal of Urgent Care Medicine, December, 2014.
2015 Peer Reviewed Journals:
Developing an Inclement Weather Policy for Your Urgent Care Center, Journal of Urgent Care Medicine, January, 2015 (Web Exclusive).
A Process Approach to Differentiating Your Urgent Care Brand by Ensuring that Patients Leave Satisfied, Journal of Urgent Care Medicine, February, 2015.
This article won a 2015 Bronze Award for “Best How to Article” from the American Society of Healthcare Publication Editors (ASHPE).
Practice Velocity Press Release: https://www.practicevelocity.com/blog/alan-ayers-earns-national-award-article-jucm/
Image Check: Impact of Employee Appearance on the Patient Experience, Journal of Urgent Care Medicine, March, 2015.
The Great Flu Shot Conundrum, Journal of Urgent Care Medicine, March, 2015 (Web Exclusive).
Recognizing Employee Disengagement--And Taking Steps to Re-Engage; Journal of Urgent Care Medicine, April, 2015.
Converting Occupational Medicine Patients to Urgent Care; National Association of Occupational Health Executives Visions, April, 2015.
Six Elements of a Winning Patient Experience, Journal of Urgent Care Medicine, May, 2015.
Pharmacists With Prescribing Priviledges: A New Class of Medical Practitioner, Journal of Urgent Care Medicine, May, 2015 (Web Exclusive).
The Role of Urgent Care in an Integrated Care System: Insights from Intermountain Healthcare, Journal of Urgent Care Medicine, June, 2015.
Implications of Patients Recording Provider Encounters, Journal of Urgent Care Medicine, July, 2015.
Concussion Care Adds Value to an Urgent Care School, Sports and Camp Physical Program, Journal of Urgent Care Medicine, July, 2015 (Web Exclusive).
Investment Trends in Urgent Care: A Mergers and Acquistions Roundtable, Journal of Urgent Care Medicine, September, 2015.
Protecting Patients and Assets: Pre-Employment Background Checks and Drug Screening, Journal of Urgent Care Medicine, September, 2015.
Are Uber-like Medical Services Really a Practical Replacement for Urgent Care? , Journal of Urgent Care Medicine, October 5, 2015 (Web exclusive).
Making a Business Case for Urgent Care Holiday Hours, Journal of Urgent Care Medicine, October 28, 2015 (Web exclusive).
What the New Microchip Credit Cards Mean for Urgent Care, Journal of Urgent Care Medicine, November 9, 2015 (Web exclusive).
States Grapple with Their Own Regulatory Approach to Urgent Care, Journal of Urgent Care Medicine, November 24, 2015 (Web exclusive).
After Signing the Lease: Ensuring a Successful Build-Out of Your Urgent Care Center, Journal of Urgent Care Medicine, December 1, 2015..
Providing Health Insurance for Employees of Urgent Care Centers: An Obligation or Added Benefit? , Journal of Urgent Care Medicine, December 10, 2015 (Web exclusive).
Drug-Resistant Lice: A Nuisance or an Opportunity for Urgent Care? , Journal of Urgent Care Medicine, December 21, 2015 (Web exclusive).
2016 Peer Reviewed Journals:
The Importance of Having a Solid Job Description for Every Position in the Urgent Care Center, Journal of Urgent Care Medicine, January 1, 2016.
Janitorial and Maintenance Roundtable: Best Practices for Managing Environmental Services, Journal of Urgent Care Medicine, January 1, 2016.
From ZoomCare to ZOOM+: What Can Urgent Care Learn? , Journal of Urgent Care Medicine, February 1, 2016.
The Pros and Cons of Acquiring Accounts Receivables in Urgent Care Transactions, Journal of Urgent Care Medicine, February 12, 2016, (Web exclusive).
Open for Debate: Minimum Operating Hours for Urgent Care, Journal of Urgent Care Medicine, February 26, 2016 (Web exclusive).
We’re All in This Together: Four Attributes of Effective Medical Center Teams, Journal of Urgent Care Medicine, March 1, 2016.
Urgent Care: Bartenders of the Healthcare Gold Rush, Journal of Urgent Care Medicine, March 11, 2016 (Web exclusive).
Real Estate Trends: Repurposing Bank Branches as Urgent Care Centers, Journal of Urgent Care Medicine, March 24, 2016 (Web exclusive).
Roundtable: Expert Perspectives on X-Ray Over-read Strategies in Urgent Care, The Journal of Urgent Care Medicine, April 1, 2016.
Dealing With Angry Urgent Care Patients, The Journal of Urgent Care Medicine, April 12, 2016 (Web Exclusive)
Portland’s Zoom+: An Integrated Health System Built on an Urgent Care Platform, The Journal of Urgent Care Medicine, April 26, 2016 (Web Exclusive)
Is America’s Uninsured Problem Being Replaced by America’s Under-Insured Problem? The Journal of Urgent Care Medicine, May 23, 2016 (Web Exclusive).
Open Book Management: Using Transparency and Gamification to Engage and Empower Frontline Staff, The Journal of Urgent Care Medicine, May 1, 2016.
Looking for a Few Good People? Host a Jobs Fair. The Journal of Urgent Care Medicine, May 23, 2016 (Web Exclusive)
Medical Marijuana: An Urgent Care Issue? The Journal of Urgent Care Medicine, June 6, 2016 (Web Exclusive).
Using Key Performance Indicators to Measure, Track and Improve Performance in Urgent Care, The Journal of Urgent Care Medicine, July 1, 2016.
Clinica Mi Pueblo: Shedding Light on Urgent Care Solutions for America’s Uninsured Latino Population, The Journal of Urgent Care Medicine, July 26, 2016 (Web Exclusive).
The Rise of Medical Scribes: A Fit for Urgent Care?, The Journal of Urgent Care Medicine, September 1, 2016.
HIPAA-Compliant Disposal of Office Equipment Containing Personal Health Information, The Journal of Urgent Care Medicine, September 1, 2016.
Using Telemedicine to Improve Throughput and Build Market Share, The Journal of Urgent Care Medicine, October 1, 2016.
Smoking Cessation: The Time to Address Employee Smoking is Now, The Journal of Urgent Care Medicine, November 7, 2016 (Web Exclusive).
One Medical: Reimaging Primary Care Around the Consumer, The Journal of Urgent Care Medicine, November 21, 2016 (Web Exclusive).
Making Your Urgent Care Center Welcoming for LGBTQ Patients, The Journal of Urgent Care Medicine, December 1, 2016.
Corporate Perks vs. Corporate Culture in Urgent Care: They’re Not the Same, The Journal of Urgent Care Medicine, December 5, 2016 (Web Exclusive).
Follow the Chain of Command, The Journal of Urgent Care Medicine, December 27, 2016 (Web Exclusive).
2017 Peer Reviewed Journals:
Cost Effective Staffing with Medical Assistants, The Journal of Urgent Care Medicine, January 1, 2017.
How to Cope with a Difficult Boss, The Journal of Urgent Care Medicine, January 23, 2017 (Web Exclusive).
Enhancing Urgent Care Profits with Travel Medicine, The Journal of Urgent Care Medicine, February 1, 2017.
How Blogging Can Drive SEO for Your Urgent Care Facility, The Journal of Urgent Care Medicine, February 6, 2017 (Web Exclusive).
Should an Urgent Care Operator Check the National Sex Offender Registry When Hiring Employees?, The Journal of Urgent Care Medicine, March 1, 2017.
Who’s the Boss: The Organizational Impact of Bypassing the Chain of Command, The Journal of Urgent Care Medicine, March 1, 2017.
Managing Your Urgent Care Center’s Emotional Culture, The Journal of Urgent Care Medicine, March 22, 2017 (Web Exclusive).
The Importance of Taking Accurate Vitals, The Journal of Urgent Care Medicine, April 10, 2017 (Web Exclusive).
Can Your Employees Really Speak Freely, The Journal of Urgent Care Medicine, April 24, 2017 (Web Exclusive).
How to Hire Your Next Urgent Care Manager, The Journal of Urgent Care Medicine, May 1, 2017.
When to Fight a Claim for Unemployment, The Journal of Urgent Care Medicine, May 1, 2017.
Better Safe Than Sorry: The 6 R’s of Safe Injections, The Journal of Urgent Care Medicine, May 6, 2017.
Should Your Urgent Care Center Offer HIV Testing, The Journal of Urgent Care Medicine, May 2017 (Web Exclusive).
Recognizing and Preventing Provider Burnout in Urgent Care, The Journal of Urgent Care Medicine, May 2017.
Strategies for Managing Employee Burnout, The Journal of Urgent Care Medicine, June 2017 (Web Exclusive).
Dispelling Physician Myhs About the Patient Experience, The Journal of Urgent Care Medicine, June 2017 (Web Exclusive).
Urgent Care Operator's Liability for a Car Crash into the Center, The Journal of Urgent Care Medicine, July 2017.
Calculating the Value of a Like: The Muddled ROI of Facebook Advertising, The Journal of Urgent Care Medicine, July 2017.
The Innovative Power of Criticism, The Journal of Urgent Care Medicine, July 2017 (Web Exclusive).
Do You Understand the Three Different Reimbursement Methods for Urgent Care?, The Journal of Urgent Care Medicine, August 2017 (Web Exclusive).
New Urgent Care Models Help Cancer Patients, The Journal of Urgent Care Medicine, August 2017 (Web Exclusive).
Walk-In Primary Care: What Does It Mean for Urgent Care?, The Journal of Urgent Care Medicine, August 2017.
The Life Cycle of Urgent Care Acquisitions, The Journal of Urgent Care Medicine, September 2017 (Web Exclusive).
Cultivating Change in the Workplace, The Journal of Urgent Care Medicine, September 2017 (Web Exclusive).
Understanding the Ins and Outs of Triple Net Leases, The Journal of Urgent Care Medicine, October 2017.
Why Urgent Care Needs More Controllers, Fewer Empathizers, The Journal of Urgent Care Medicine, October 2017.
What HIPAA Is and What It’s Not, The Journal of Urgent Care Medicine, October 2017.
How to Make Workplace Meetings More Productive, The Journal of Urgent Care Medicine, October 2017 (Web Exclusive).
Legal Restriction of Urgent Care Businesses by Municipalities, The Journal of Urgent Care Medicine, October 2017 (Web Exclusive).
What Constitutes Consent for Treatment of a Minor in Urgent Care?, The Journal of Urgent Care Medicine, November 2017.
Disaster Strikes: What’s the Plan for Your Urgent Care Center, The Journal of Urgent Care Medicine, November 2017.
Respirator Fit Testing Breathes New Life in to Urgent Care Offerings, The Journal of Urgent Care Medicine, November 2017 (Web Exclusive).
To Lease or Buy Medical Equipment: What’s Best for Your Practice?, The Journal of Urgent Care Medicine, November 2017 (Web Exclusive).
How Urgent Care Cultivates Competition in Health Care, The Journal of Urgent Care Medicine, December 2017.
Implement Scalable, Repeatable Processes to Grow Your Practice, The Journal of Urgent Care Medicine (Web Exclusive), December 12, 2017
Invest Personally and Professionally in Your Organization, The Journal of Urgent Care Medicine (Web Exclusive), December 27, 2017.
2018 Peer Reviewed Journals:
Urgent Care 2.0: Health Systems Taking the Retail Approach to the Next Level, The Journal of Urgent Care Medicine, January 1, 2018.
Implications of HIPAA and Employee Confidentiality Rules on Positive Drug Test Results, The Journal of Urgent Care Medicine, January 1, 2018.
A Candid Look at Physician Misconduct, The Journal of Urgent Care Medicine (Web Exclusive), January 9, 2018.
Retaining and Developing Your Best Employees, The Journal of Urgent Care Medicine (Web Exclusive), January 23, 2018.
Successful Site Selection in Urgent Care, The Journal of Urgent Care Medicine, February 1, 2018
Law Enforcement and Healthcare: When Consent, Privacy, and Safety Collide, The Journal of Urgent Care Medicine, February 1, 2018.
Responding to Personal Technology in the Urgent Care Workplace, The Journal of Urgent Care Medicine (Web Exclusive), February 13, 2018.
Misunderstanding Occupational Medicine Services ‘Protocols’, The Journal of Urgent Care Medicine, March 1, 2018.
Are You Personally ‘Fit’ to Join an Urgent Care Start-up?, The Journal of Urgent Care Medicine (Web Exclusive), March 17, 2018.
Millennials Are the Biggest Segment of the Workforce—What Does That Mean for Urgent Care?, The Journal of Urgent Care Medicine (Web Exclusive), March 26, 2018.
Facility Design: Cultivating Collaboration in the Back Office, The Journal of Urgent Care Medicine, April 1, 2018.
The Importance and Validity of Nondisclosure and Nonsolicitation Clauses for Urgent Care Center Owners, The Journal of Urgent Care Medicine, April 1, 2018.
Avoiding CLIA Waived Testing Violations in Urgent Care, The Journal of Urgent Care Medicine (Web Exclusive), April 9, 2018
Patient-Centered Urgent Care is Our Objective, The Journal of Urgent Care Medicine (Web Exclusive), April 23, 2018.
Thinking Differently About Paid Time Off, The Journal of Urgent Care Medicine, May 1, 2018,
New Rules for Beneficiary Inducements at Urgent Care Centers, The Journal of Urgent Care Medicine, May 1, 2018,
Beware of Digital Distractions in the Workplace, The Journal of Urgent Care Medicine (Web Exclusive), May 6, 2018,
The Dangers of Sitting Down on the Job, The Journal of Urgent Care Medicine (Web Exclusive), May 20, 2018,
Developing a Reimbursement Policy for CME and Other Employee Expenses, The Journal of Urgent Care Medicine, June 1, 2018.
Effectively Utilizing 90-Day Probationary Periods for New Employees, The Journal of Urgent Care Medicine, June 1, 2018.
Preventing Sexual Harassment in the Urgent Care Workplace, The Journal of Urgent Care Medicine, June 11, 2018.
Preventing Medication Errors in the Urgent Care Center, The Journal of Urgent Care Medicine (Web Exclusive), June 25, 2018.
Establishing Success Habits For Leaders And Organizations, The Journal of Urgent Care Medicine, July 1, 2018.
Which Way To Go: The Pros And Cons Of 1099 Vs W-2 Income For Urgent Care Physicians, The Journal of Urgent Care Medicine, July 1, 2018.
Power of the First Call: Building Command Telephone Presence, The Journal of Urgent Care Medicine (Web Exclusive), July 10, 2018.
How to Add a Personal Touch to Your Urgent Care Practice, The Journal of Urgent Care Medicine (Web Exclusive), July 24, 2018.
Staying Power: How to Retain Your Best People, The Journal of Urgent Care Medicine (Web Exclusive), August, 14, 2019.
Facebook Friendship Between Leaders and Employees: A Good Idea?, The Journal of Urgent Care Medicine (Web Exclusive), August 28, 2018.
Building Ethical Organizations And Teams, The Journal of Urgent Care Medicine, September, 2018.
HIPAA-Compliant Disclosure In Workers’ Compensation, The Journal of Urgent Care Medicine, September, 2018.
Handling Paid Time-off in Overtime and Unpaid Leave Situations, The Journal of Urgent Care Medicine (Web Exclusive), September 11, 2018.
Is it Workaholism if You Love What you Do?, The Journal of Urgent Care Medicine (Web Exclusive), September 25, 2018.
How Urgent Care Is The Antidote To Traditional Doctors’ Offices, The Journal of Urgent Care Medicine, October, 2018.
Animals Used For Medical And Support Assistance In The Urgent Care Setting, The Journal of Urgent Care Medicine, October, 2018.
Developing an Emergency Preparedness Plan for Urgent Care, The Journal of Urgent Care Medicine (Web Exclusive), October 9, 2018.
Does Your Urgent Care Need a Chaperone Policy?, The Journal of Urgent Care Medicine (Web Exclusive), October 23, 2018.
Becoming The Employer Of Choice For The Emerging Urgent Care Workforce, The Journal of Urgent Care Medicine, November 1, 2018.
The Tax, Legal, And Business Implications Of Providing A Company Vehicle, Vehicle Allowance, Or Mileage Reimbursement, The Journal of Urgent Care Medicine, November 1, 2018.
Avoid Wasting Your Employee’s Time, The Journal of Urgent Care Medicine (Web Exclusive), November 13, 2018.
How to Deal with a Liar, The Journal of Urgent Care Medicine (Web Exclusive), November 23, 2018.
Is PrEP Appropriate For Urgent Care?, The Journal of Urgent Care Medicine, December 1, 2018.
What Happens If You Break A Commercial Lease?, The Journal of Urgent Care Medicine, December 1, 2018.
Think You Can Spot Strong Leadership? Think Again!, The Journal of Urgent Care Medicine (Web Exclusive), December, 25, 2018.
2019 Peer Reviewed Journals:
Dealing With The Emotional Impact Of A Merger Or Acquisition, The Journal of Urgent Care Medicine, January, 2019.
Education Is Key To Avoiding Increasingly Sophisticated Cyber Crime, The Journal of Urgent Care Medicine, January, 2019.
When The ‘Inner Entrepreneur’ Needs To Step Aside, The Journal of Urgent Care Medicine, February, 2019.
The Finer Points Of Video Surveillance In An Urgent Care Center, The Journal of Urgent Care Medicine, February, 2019.
How To Deal With That Colleague Who Turns Into A Jerk Whenever The Boss Is Gone, The Journal of Urgent Care Medicine (Web Exclusive), February 25, 2019.
What Is The Liability For An Urgent Care Slandering A Competitor On Social Media?, The Journal of Urgent Care Medicine, March, 2019.
How To Manage A Toxic Employee, The Journal of Urgent Care Medicine (Web Exclusive), March 25, 2019.
What Exactly Are Whistleblower Lawsuits—And How Can You Protect Your Urgent Care Operation?, The Journal of Urgent Care Medicine, April, 2019.
Perfecting The Consumer Financial Experience In Your Urgent Care Center, The Journal of Urgent Care Medicine, April, 2019.
Biggest Management Decision-Making Mistakes and How to Avoid Them, The Journal of Urgent Care Medicine (Web Exclusive), April 22, 2019.
Do Nurse Practitioners and Physician Assistants Quality for Overtime in the Urgent Care Setting? The Journal of Urgent Care Medicine, May, 2019.
DO’s Ascending: How the Growth of Osteopathy Might Save Urgent Care from the Looming Physician Shortage, The Journal of Urgent Care Medicine (Web Exclusive), May 1, 2019.
Urgent Care Patients Want Action; Not Apologies, The Journal of Urgent Care Medicine (Web Exclusive), May 13, 2019.
Why Employee
Feedback Doesn’t Always Result in Improved Performance, The Journal
of Urgent Care Medicine (Web Exclusive), May 27, 2019.
Practical
Considerations for Buying or Selling an Urgent Care Practice, The
Journal of Urgent Care Medicine, June, 2019.
How Best to Manage an "At Will" Termination, The
Journal of Urgent Care Medicine, June, 2019.
Want
to Become an Effective Urgent Care Leader?, The Journal of Urgent
Care Medicine (Web Exclusive), June 10, 2019.
Dealing
With and Preventing a Hostile Work Environment in Urgent Care, The
Journal of Urgent Care Medicine (Web Exclusive), June 24, 2019.
Creating
the “Ideal” Urgent Care Experience, The Journal of Urgent Care
Medicine, July-August, 2019.
Consequences of a Medical Provider Quitting Without Notice, The
Journal of Urgent Care Medicine, July-August, 2019.
Is Cashless Urgent Care on the Horizon, The Journal
of Urgent Care Medicine (Web Exclusive), July 15, 2019.
Power
of Mommy Bloggers to Boost Urgent Care, The Journal of Urgent Care
Medicine (Web Exclusive), July 29, 2019.
Making
Your Urgent Care More Child Friendly, The Journal of Urgent Care
Medicine (Web Exclusive), August 12, 2019.
Competing for Patients in a Digitally Connected World, The
Journal of Urgent Care Medicine, October, 2019.
What is an Employer's Liablity for
Flu Infection, The Journal of Urgent Care Medicine, October,
2019.
What Restrictions can Landlords Place on Urgent Care
Facilities, The Journal of Urgent Care Medicine, November,
2019.
Much Ado About Toilet Bluing (and Other Drug Testing
Requirements), The Journal of Urgent Care Medicine (Web Exclusive),
November 18, 2019.
Rural and Tertiary Markets: The Next Urgent Care Frontier, The
Journal of Urgent Care Medicine, December, 2019.
Can Urgent Care Patients be Treated Anonymously?, The
Journal of Urgent Care Medicine, December, 2019.
Five Steps for Winning Over Millennials in Urgent Care, The
Journal of Urgent Care Medicine (Web Exclusive), December 9, 2019.
The Dangers of Mistaking Metrics for Strategy, The
Journal of Urgent Care Medicine (Web Exclusive), December 23, 2019.
2020 Peer Reviewed Journals:
What to Do if a Competing Urgent Care Opens in Your Community, The
Journal of Urgent Care Medicine, January, 2020.
Legal
Considerations for Expedited Partner Therapy in Urgent Care, The
Journal of Urgent Care Medicine, January, 2020.
If
Your Business Doesn't Work on Paper, It Won't Work in Reality, The
Journal of Urgent Care Medicine (Web Exclusive), January, 2020.
Smoothing Ebb-and-Flow for Greater Staff Efficiency and Shorter
Wait Times in Urgent Care, The Journal of Urgent Care
Medicine, February, 2020.
What Urgent Care Operators Need to Know About OSHA, The
Journal of Urgent Care Medicine, February, 2020.
A Capitol Idea: The Highly Competitive Washington, DC Market
Holds Insights for Urgent Care Success, The Journal of Urgent Care
Medicine (Web Exclusive), February 10, 2020.
Strategic Real Estate Tactics in Urgent Care Site Selection, The
Journal of Urgent Care Medicine (Web Exclusive), February 25, 2020.
Pros
and Cons of Urgent Care vs. Primary Care Billing for Urgent Care Services, The
Journal of Urgent Care Medicine, March, 2020.
Staying
in Good Stead with OSHA Starts with Maintaining Proper Records, The
Journal of Urgent Care Medicine, March, 2020.
How
Does a Private Equity Buyer View the Future of Urgent Care?, The
Journal of Urgent Care Medicine (Web Exclusive), March 10, 2020.
Occupational
Exposure to COVID-19, The Journal of Urgent Care Medicine (Web
Exclusive), March 14, 2020.
What
the Families First Coronavirus Act Means for Urgent Care Operators and
Employees, The Journal of Urgent Care Medicine (Web
Exclusive), March 23, 2020.
The
Psychology of Why Your Patients Love You or Hate You, The Journal
of Urgent Care Medicine (Web Exclusive), March 31, 2020.
Prescribing
Pharmacists: Cheaper and More Accessible Than Urgent Care?, The
Journal of Urgent Care Medicine, April, 2020.
To Appeal to Millennials, You Need a Purpose, The
Journal of Urgent Care Medicine, April, 2020.
When Can an Urgent Care Legally Fire a Patient?, The
Journal of Urgent Care Medicine, May, 2020.
Is Four Times a Charm for Walmart (or Could Walmart be a Threat
to Urgent Care)?, The Journal of Urgent Care Medicine, May,
2020.
What are the Reporting Obligations of Urgent Care Centers for
COVID-19 Patients?, The Journal of Urgent Care Medicine (Web
Exclusive), June 26, 2020.
Update: The Civil Rights Act Applies to LGBTQ Employees; What
Does This Mean for Urgent Care Centers?, The Journal of Urgent Care
Medicine (Web Exclusive), June 30, 2020.
What
Are the Legal Remedies to Stop Cyberstalking of Your Urgent Care Center?, The
Journal of Urgent Care Medicine, July-August, 2020.
That’s Not What Happened: How to Deal with Gaslighting in the
Workplace, The Journal of Urgent Care Medicine, July-August,
2020.
How to Protect Your Urgent Care’s Reputation from Online Trolls
and Social Media Terrorists, The Journal of Urgent Care Medicine
(Web Exclusive), August 25, 2020.
Does the OSHA General Duty Clause Encompass Psychological or
Emotional Injury?, The Journal of Urgent Care Medicine, September,
2020.
The Hazards of Independent Contractor/Employee Misclassification, The
Journal of Urgent Care Medicine, October, 2020.
The COVID-19 Pandemic is Making Burnout Worse for Physicians
Already in Crisis, The Journal of Urgent Care Medicine (Web
Exclusive), October 27, 2020.
Can Employers Mandate the COVID-19 Vaccine?, The
Journal of Urgent Care Medicine, November, 2020.
Employer
COVID-19 Testing Needs are Not Fully Met; Rapid Testing is an Unprecedented
Opportunity for Urgent Care, The Journal of Urgent Care Medicine
(Web Exclusive), December, 2020.
New Lawsuits Re-Examine Prescribing Of PrEP
In Urgent Care, The Journal of Urgent Care Medicine,
December, 2020.
2021 Peer Reviewed Journals:
Adapting Urgent Care Marketing Strategies To Include Mobile And
Voice Technologies, The Journal of Urgent Care Medicine, January,
2021.
Liability Of An Urgent Care Center For Third-Party Labs, The
Journal of Urgent Care Medicine, February, 2021.
Are There Any Restrictions On An Urgent Care Provider Charging A
No-Show Or Cancellation Fee?, The Journal of Urgent Care
Medicine, March, 2021.
Seven Digital Marketing Tactics For Every Urgent Care Center, The
Journal of Urgent Care Medicine, April, 2021.
Understanding
the Benefits and Risks to Direct-to-Consumer Lab Testing, The
Journal of Urgent Care Medicine, May, 2021.
What Does a Hybrid Workforce Look Like for Urgent Care? The Journal of Urgent Care Medicine, June, 2021.
The Nuances of Age Discrimination, The Journal of Urgent Care Medicine, June, 2021.
Employee Confidentiality Cannot Extend to Employment Terms – Including on Social Media, The Journal of Urgent Care Medicine, September, 2021.
Employee Confidentiality Cannot Extend to Employment Terms - Including on Social Media, The Journal of Urgent Care Medicine, September, 2021.
Addressing Fraternization in the Urgent Care Work, The Journal of Urgent Care Medicine, September, 2021.
Who in a Company Can Bind the Company in a Contract? The Journal of Urgent Care Medicine, November, 2021.
Thinking About Buying or Selling an Urgent Care Center, The Journal of Urgent Care Medicine, November, 2021.
Considerations for Urgent Care Operators on Equal Pay Legislation and Enforcement, The Journal of Urgent Care Medicine, December, 2021.
2022 Peer Reviewed Journals:
What’s the Best Policy For Unlocking an Urgent Care’s Doors When a Provider Isn’t Present? The Journal of Urgent Care Medicine, January, 2022.
Can PAS and NPS Unionize in Urgent Care Settings? The Journal of Urgent Care Medicine, February, 2022.
Your Best Investment is Growing Your Own Business, The Journal of Urgent Care Medicine, March, 2022.
Avoiding Defamation Lawsuits in Urgent Care, The Journal of Urgent Care Medicine, April, 2022.
Avoiding Defamation Lawsuits in Urgent Care, The Journal of Urgent Care Medicine, April, 2022.
Why Private Equity and Other Smart Money is Bullish on Brick and Mortar Urgent Care, The Journal of Urgent Care Medicine, May, 2022.
As Covid Turns Endemic Investors Remain Bullish on Urgent Care Growth, The Journal of Urgent Care Medicine, June, 2022.
Find Prime Locations for Rapid Urgent Care Growth, The Journal of Urgent Care Medicine, August, 2022.
DOT Physicals and Urine Drug Testing Represent a Growth Opportunity for Urgent Care Centers, The Journal of Urgent Care Medicine, September, 2022.
What Qualifies Someone to Take X-Rays in the Urgent Care Center? It All Depends on Where You’re Located, The Journal of Urgent Care Medicine, October, 2022.
Who Can Take X-Rays In An Urgent Care Center? The Journal of Urgent Care Medicine, October, 2022.
Benefits of Utilizing Limited Scope X-Ray Techs in the Urgent Care Setting, The Journal of Urgent Care Medicine, November, 2022.
How Urgent Care Can Address Its Degrading Scope of Practice, The Journal of Urgent Care Medicine, November, 2022.
2023 Trends for Urgent Care, The Journal of Urgent Care Medicine, December, 2022.
2023 Peer Reviewed Journals:
The ‘Triage’ Misnomer in Urgent Care, The Journal of Urgent Care Medicine, February, 2023.
Urgent
Care Growth is Poised to Continue in 2023, The Journal of Urgent Care
Medicine, March, 2023.
Tightening the Belt: Rethinking Costs and Efficiency in Urgent Care, The Journal of Urgent Care Medicine, March, 2023.
The X-Waiver is No More: What This Means for Urgent Care, The Journal of Urgent Care Medicine, April, 2023.
Are Urgent Care Providers Liable If They Don’t Test Patients for Covid? The Journal of Urgent Care Medicine, April, 2023.
Urgent Care’s Top 100 – By Number of Locations, The Journal of Urgent Care Medicine, May, 2023.
“Big Retail” Pivots are a Retreat from “On Demand” Care, The Journal of Urgent Care Medicine, June, 2023.
Urgent Cares Top Hospital Affiliated Urgent Care Operators by Number of Locations, The Journal of Urgent Care Medicine, July, 2023.
Changing an Employee From Full-Time to Part-Time Status, The Journal of Urgent Care Medicine, July, 2023.
Innovation and Sustainability: Urgent Care-Run School-Based Health Centers Improve Community Health, The Journal of Urgent Care Medicine, August, 2023.
Worksite Clinics: Another Competitor or a New Opportunity for Urgent Care? The Journal of Urgent Care Medicine, October, 2023.
What Urgent Care Operators Need to Know About Pay Transparency. The Journal of Urgent Care Medicine, November, 2023.
Considerations for Holiday Hours in Urgent Care. The Journal of Urgent Care Medicine, December, 2023.
2024 Peer Reviewed Journals:
Thinking Outside the Box to Bring Urgent Care to the Patient, The Journal of Urgent Care Medicine, January, 2024.
Which IV Infusion Services are Most Appropriate for Urgent Care?, The Journal of Urgent Care Medicine, February, 2024.
Supervising Doctors May be Held Liable in Malpractice Suits, The Journal of Urgent Care Medicine, March, 2024.
Urgent Care Billing Matters for Personal Injury Presentations, The Journal of Urgent Care Medicine, April, 2024.
Private Equity Ownership in Urgent Care By Number of Centers, 2024, The Journal of Urgent Care Medicine, April, 2024.
What Does Unclaimed Property Mean for Urgent Care Providers?, The Journal of Urgent Care Medicine, May, 2024.
Avoiding Common Pitfalls in Urgent Care Site Selection, The Journal of Urgent Care Medicine, June, 2024.
2024 Urgent Care’s Top 100 by Number of Locations, The Journal of Urgent Care Medicine, July, 2024.
Patient Arrival Times in Urgent Care, The Journal of Urgent Care Medicine, July, 2024.
The Urgent Need for STI Testing in Urgent Care Centers, The Journal of Urgent Care Medicine, August, 2024.
NPS Predicts Success in Urgent Care, The Journal of Urgent Care Medicine, September, 2024.
Guardrails for Nonsufficient Funds and Credit Card On File Fees, The Journal of Urgent Care Medicine, September, 2024.
Few Misused Rx Drugs Prescribed in Urgent Care, The Journal of Urgent Care Medicine, October, 2024.
Autism Spectrum Disorders (ASD) Services Fit With Existing Urgent Care Business Models, The Journal of Urgent Care Medicine, October, 2024.
Conference
Presentations:
Consumer
Driven Health Care, American Academy of Urgent Care Medicine, Orlando, April, 2007.
Statistical
Profile of Urgent Care in the United States, August, 2007.
Urgent
Care Budgeting, Urgent Care Association of America, Chicago, September,
2007.
Urgent Care
Budgeting, Urgent
Care Association of America, New Orleans, April, 2008.
Handout: Urgent Care Financial Pro Forma
Walk-in Care
Day of Discovery,
Sebasticook Valley Hospital, Pittsfield, Maine, May,
2008.
Urgent
Care Budgeting, Urgent Care Association of America, Memphis, September,
2008.
Marketing
for Urgent Care Start-ups, Urgent Care Association of America, Las Vegas, April, 2009.
Improving
Wait Times in Urgent Care, Urgent Care Association of America, Las Vegas, April, 2009.
Marketing
for Urgent Care Start-ups, Urgent Care Association of America, Dallas, October, 2009.
Optimizing
Locations for Your Facilities, Physicians and Services, Buxton Company, Ft. Worth, April, 2010.
Improving
Wait Times in Urgent Care,
Urgent Care Association of America, Orlando, May,
2010.
Marketing
for Urgent Care Start-ups, Urgent Care Association of America, Orlando, May, 2010.
Beyond
Conventional Marketing,
Urgent Care Association of America, Orlando, May,
2010.
Appealing to
Cash Pay Patients,
Urgent Care Association of America, Orlando, May,
2010.
Telemedicine:
Insights for the Urgent Care Operator,
Urgent Care Association of America Webinar, June,
2010.
Marketing
for Urgent Care Start-ups, Urgent Care Association of America, Phoenix, October, 2010.
Marketing in
Uncertain Times,
American Marketing Association/SMU Cox School of Business, Dallas, January, 2011.
Putting
Patients First: Transforming Concentra, Transforming Healthcare, The Beryl Institute, Dallas, April, 2011.
Marketing
for Urgent Care Start-ups, Urgent Care Association of America, Chicago, May, 2011.
Measuring
Patient Flow in Urgent Care,
Urgent Care Association of America, Chicago, May,
2011.
Marketing
for Urgent Care Start-ups, Urgent Care Association of America, Dallas, October, 2011.
Retail
Analytics in an Enterprise Cloud with Oracle Spatial, Directions Magazine Webinar, October, 2011.
Occupational
Medicine Success Factors, Urgent Care Management Monthly Success Summit,
Dallas, February, 2012.
Marketing for
Urgent Care Start-ups,
Urgent Care Association of America, Las Vegas, April,
2012.
Dealing With
the Dissatisfied Patient,
Urgent Care Association of America, Las Vegas, April,
2012.
Integrating
Occupational Health and Urgent Care Services, National Association of Occupational Health
Professionals, Chicago, October, 2012.
Marketing
for Urgent Care Start-ups, Urgent Care Association of America, New Orleans, October, 2012.
The
Competition--Evaluating, Positioning, and Branding, Urgent Care Association of
America, New Orleans, October, 2012.
Market
Research--Planning and Measuring a Center's Success, Urgent Care Association of
America, New Orleans, October, 2012.
Organizational
Strategy and Marketing, Urgent
Care Association of America, New Orleans, October,
2012.
Marketing for
Urgent Care Start-ups,
Urgent Care Association of America, Orlando, April,
2013.
Creating an
Excellent Patient Experience,
Urgent Care Association of America, Orlando, April,
2013.
Good To Great: Taking Your
Marketing to the Next Level,
Urgent Care Association of America, Orlando, April,
2013.
Sales and
Marketing of Blended Clinic Services,
National Association of Occupational Health Professionals Webinar, June, 2013.
Adapting to
the New Health Care Environment: Achieving Operational Efficiency in
Occupational Health and Urgent Care Services, National Association of Occupational Health
Professionals, Nashville, October, 2013.
Understanding
Your Competition: Evaluating, Positioning and Branding, Urgent Care Association
of America,
Phoenix, October, 2013.
Urgent Care
Site Selection,
Urgent Care Association of America, Phoenix, October,
2013.
Over the Top
Success: Creating Raving Fans of Your Urgent Care Center, Urgent Care Association of
America, Las Vegas, March, 2014.
Urgent Care
Site Selection,
Urgent Care Association of America, Las Vegas, March,
2014.
Urgent Care
Site Selection,
Urgent Care Association of America, Denver, October,
2014.
Conversion
of Occupational Medicine Patients to Urgent Care, National Association of
Occupational Health Professionals, Philadelphia, October,
2014.
Urgent Care
Site Selection,
Urgent Care Association of America, Chicago, April,
2015.
Urgent
Care at the Crossroads: Critical Issues Affecting the Industry in 2015, Urgent
Care Association of America, Chicago, April, 2015.
Urgent Care
at the Crossroads: Critical Issues Affecting the Industry in 2015, Strategic Solutions Network's
Building, Growing and Branding Urgent Care Centers Conference, Orlando, May, 2015.
Innovative
Marketing Strategies to Take Your Center to the Next Level of Profitability and
Growth, Strategic
Solutions Network's Building, Growing and Branding Urgent Care Centers
Conference, Orlando, May, 2015.
Optimizing
Urgent Care Centers: Strategies for Operational and Market Success, and
Enabling Future Growth and Profitability, Global Media Dynamics Webinar, July, 2015.
Innovative
Marketing Strategies to Take Your Center to the Next Level of Profitability and
Growth, Ambulatory Alliances Webinar, July, 2015.
Innovative
Marketing Strategies to Take Your Center to the Next Level of Profitability and
Growth, Journal of Urgent Care Medicine Start-up Conference,
Rockford, Illinois, July, 2015.
Urgent
Care Site Selection, Urgent Care Association of America, New Orleans, September, 2015.
Strategically
Gaining Community Acceptance of Urgent Care Centers, Urgent Care Centers
Congress, Las Vegas, December, 2015.
Urgent
Care Site Selection, Strategic Solutions Network's Building, Growing and
Branding Urgent Care Centers Conference, Phoenix, January,
2016.
Effectively
Marketing Urgent Care-Based Occupational Medicine Services, Strategic Solutions
Network's Building, Growing and Branding Urgent Care Centers Conference,
Phoenix, January, 2016.
Gaining
Community Acceptance of Urgent Care: Connecting w/Providers, Hospitals,
Patients and Employers, Urgent Care Association of America (Webinar), March, 2016.
Urgent
Care Site Selection, Urgent Care Association of America, Orlando, April, 2016.
Building
Referral Relationships with Primary Care and Specialists, Urgent Care
Association of America, Orlando, April, 2016.
Effectively
Aligning Efforts or Forming a Joint Venture with Local Hospital Operators,
Urgent Care Centers Congress, New Orleans, May, 2016.
Standing
Out in a Sea of Sameness: Strategies for Gaining Market and Mind Share,
Strategic Solutions Network (Webinar), May, 2016.
Standing
Out in a Sea of Sameness: Strategies for Gaining Market and Mind Share, Medical
Practice Success (Webinar), June, 2016.
Employee
Engagement: The Key First Step in Urgent Care Profitability, Strategic
Solutions Network (Webinar), July, 2016.
Transitioning
Satisfied Patients into Loyal Fans,
Urgent Care Association of America,Philadelphia,
July, 2016.
Differentation: A 360-Degree Approach to Gaining
Market and Mind Share, Medical Practice Success Summit, Boca Raton, July, 2016.
Urgent Care
Site Selection,
Urgent Care Association of America, Nashville, September,
2016.
Costs Beyond
the Costs: Challenges of Utilizing a Hospital EMR in Urgent Care, Urgent Care Growth Strategy
Summit, Orlando, December, 2016.
Urgent Care
Trends, Opportunities, and What to Expect in 2017, Urgent Care Growth Strategy
Summit, Orlando, December, 2016.
Pediatric
Urgent Care Conference, New Orleans, April, 2017.
Differentiation
in the Sea of Sameness: Strategies for Start-up and Ongoing Success in an
Increasingly Crowded Urgent Care Marketplace, Urgent Care Association of America, Washington, DC, April, 2017.
The One
Metric for Cultivating Patient Loyalty and Spurring Positive Word of Mouth, Southwest Urgent Care Conference,
Houston, TX, May, 2017.
The Next Ten
Years: Position Your Center for Ongoing Success in Increasingly Competitive
Markets, Practice
Velocity User Conference, Rockford, IL, September,
2017.
The Next Ten
Years: Position Your Center for Ongoing Success in Increasingly Competitive
Markets, Northeast
Regional Urgent Care Association, Westbrook, CT, October,
2017.
The Next Ten
Years: Position Your Center for Ongoing Success in Increasingly Competitive
Markets, Urgent
Care Association of America, Anaheim, CA, October,
2017.
Partnering,
Integrating or Competing with Health System Urgent Care, Urgent Care Centers Congress, Las
Vegas, March, 2018.
Hospital
Urgent Care Operations – A Pathway to Profitability, Urgent Care Association of
America, Las Vegas, May, 2018.
Succeeding
During Periods of Growth and Change, Practice Velocity User Conference,
Rockford, IL, September 2018.
Succeeding
During Periods of Growth and Change, Urgent Care Association of America,
Houston, October, 2018.
Succeeding
During Periods of Growth and Change, Northeast Regional Urgent Care
Association, Albany, NY, October, 2018.
Site Selection Nuts and Bolts, Urgent Care Association, Palm
Beach, April, 2019.
Medical Discount Programs and Cost
of Care Transparency,
Urgent Care Association, Palm Beach, April, 2019.
On-demand
Health Care Panel Discussion, International Council of Shopping Centers, Las
Vegas, May, 2019.
The Future of
Urgent Care Centers – Understanding the Market, its Advantages, and Potential
Challenges, Urgent
Care Centers Congress, Las Vegas, June, 2019.
Promoting
Flu Shots and Antiobiotic Resistance Awareness, Urgent Care Foundtion
Fall Consortium, Denver, September, 2019.
Creating the Ideal Urgent Care
Experience: No Wait, Waste, No Hassle,
Northeast Regional Urgent Care Association, Springfield, Mass, November, 2019.
The Future of Urgent Care Centers, Urgent Care Centers Congress, Las
Vegas, January, 2020.
OSHA Compliance Basics for the
Urgent Care Operator,
Urgent Care Centers Congress, Las Vegas, January,
2020.
A Strategic
Marketing Approach to Creating Value for Investors, Employees and Patients, Experity Urgent Care Connect,
Nashville, March, 2022
A Strategic Marketing Approach to
Creating Value for Investors, Employees and Patients, Urgent Care Centers Congress,
Nashville, March, 2022
Urgent Care Growth in the
Post-Pandemic World,
California Urgent Care Association, Monterey, September,
2022
Urgent Care Growth in the
Post-Pandemic World,
Northeast Regional Urgent Care Association, Springfield, Mass, November, 2022
Triage Bootcamp, Northeast Regional Urgent Care
Association, Springfield, Mass, November, 2022
Honing Your Occupational Medicine
Strategy for Optimal Returns,
Experity Urgent Care Connect, Ft. Lauderdale, February,
2023.
Start-up Success in the Post-COVID
Environment, Urgent
Care Association, Las Vegas, April, 2023
Developing and Urgent Care Business
Plan Model for Success,
Urgent Care Centers Congress, Ft. Lauderdale, October,
2023
Financial Literacy, Western Regional Urgent Care
Conference, Monterey, California, September, 2023
Operational Differentiators
(Customer Service),
Western Regional Urgent Care Conference, Monterey, California, September, 2023
Agile and Patient Centric Urgent
Care in a Hyper-competitive Marketplace, Northeast Regional Urgent Care Association, Atlantic
City, November, 2023
2024 Urgent
Care Start-up Experience,
Experity Urgent Care Connect, Austin, February, 2024
Revitalizing Urgent Care Business
Through a Look at the Past,
Urgent Care History and Growth
Trends, Urgent
Care Association, Las Vegas, March, 2024
Winning in
Urgent Care, Urgent Care Congress,
Nashville, June, 2024
Growing
Profitable Revenues in a Maturing Industry, North East Regional Urgent
Care Association, Mashantucket, CT, September, 2024
Mastering
the Essentials of Urgent Care, Keynote and Breakout Presentations on American Family Care
Franchise Conference, Austin, October, 2024
Profitable
Revenue Growth Through High-Value Services, California Urgent Care Association,
Irvine, November, 2024
Copyright
2006-2024, Alan Ayers, Sunbury, Ohio All Rights Reserved.
Last
Updated: October 10, 2024